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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
607 Reviews

607 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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December 08, 2018

I had a door lock actuator replaced. I'm so glad I chose Dick Scott CDJR to do my repair. The repair was fast and done right the first time. The van was even washed when finished. More

by dstupar74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Goodlow
Dec 10, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

December 07, 2018

Rob is the best! Rob is the best in the service area. He always takes care of me. Many others there are rude and trying to pull a quick one on you. Rob always saves me More

by bnkosinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Goodlow
Dec 10, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Rob provided you with the best experience and customer service! We look forward to seeing you on your next visit!

December 06, 2018

Knowing this, how would you rate the experience? Service desk staff was pleasant however the vehicle didn't get washed as mentioned by desk clerk. My Dick Scott points/bucks (from original lease tra More

by CRF428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Wood, Eric Roundy, Jim McCloud, Rob Goodlow, Joe Nall, Jason Bone, Sarah Ashworth, Noel Carter, Daryl Schou
Dec 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns seriously. Our Service Manager has been made aware of the concerns in your review and is working to address them. He can also be reached at 734-451-2110.

Dec 07, 2018 -

CRF428 responded

I read your response and I see nothing regarding my Dick Scott points/bucks??? Please advise Thank you

December 06, 2018

Awesome service department! I brought my 2019 Jeep Cherokee trailhawk in for a recall, oil change, and tire rotation. It did not take long at all for them to do all of the servic More

by HSUCHODO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Wood, Jim McCloud, Rob Goodlow, Joe Nall, Jason Bone, Sarah Ashworth, Noel Carter, Daryl Schou
Dec 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Daryl and our service team provided you with the best experience and customer service! We look forward to seeing you on your next visit!

December 06, 2018

Always so helpful! The guys at Dick Scott Dodge in Plymouth make is a job to visit the shop! The service adviser Daryl was so helpful and got things done quick and effic More

by samr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Carter, Daryl Schou
Dec 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

December 06, 2018

great service and repair They always try to do what's best for you and your auto. It is easy to set up an appointment and pick up your vehicle when promised. More

by caravan84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Dec 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have been able to provide you with such easy and efficient service. We look forward to seeing you on your next visit!

December 04, 2018

Two times to find a pinched wire, first time was never looked at. All was done was reset fault. Drove 2 miles from dealer and fault engine light came back on. More

by dadepoy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim McCloud
Dec 06, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. When your vehicle was returned we thought we had resolved your issue and a thorough road test had been completed to confirm. When the vehicle was returned to us, 10 days later, we reevaluated the complaint and that is when the pinched wire was discovered and repaired. We sincerely apologize for your inconvenience. We do our best to diagnose and repair complaints on the first visit! We appreciate the opportunity to have been able to find and fix your complaint.

December 04, 2018

Expensive for my service Costumer representatives are very helpful, but prices for oil change is very expensive compare with my previous dealer in same job change oil in my d More

by ergys-sheme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not remember name
Dec 05, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are sorry to hear you were not completely satisfied with your visit. Our service manager has been made aware of the concerns in your review. We are glad to hear you were provided with such excellent customer service during your service appointment!

December 01, 2018

Great service I broght in my 2015 200 for repair and then i decided to buy a new car. They had no problem helping me even with my car in their shop up on a hoist. A More

by jpsuarez16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Marks, Daryl Schou
Dec 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new Charger! We are glad to have been able to make your purchase experience so quick and easy. We hope you enjoy your new Charger!

December 01, 2018

These guys "get it" I brought my new Pacifica ( August ) in for the third time (923 mileage).every visit exceeds the previous visit in terms of interacting with people th More

by mr1950jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Marks, Jason Bone
Dec 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

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