Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
615 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
My car key was lost. My granddaughter paid these people $221.54 for a cut and programmed key. So far, I have been able to get an uncut, unprogrammed key that won't do any My granddaughter paid these people $221.54 for a cut and programmed key. So far, I have been able to get an uncut, unprogrammed key that won't do anything. They won't help me and won't refund the money after 7 hours of trying to get help on the phone. The person I spoke to on the phone seemed to be trying not to laugh at me that they had stiffed me for the money! And the manager wasn't available and hasn't called back. BTW, these people won't accept a rating unless you click that you would recommend the service. I wouldn't! But I clicked it to warn you! And I didn't get the name of the person I spoke to, but they wouldn't let me post this without choosing someone. More
Dick Scott did a great job repairing my 2010 PT Cruiser. In January, my left front tie rods broke. (Thank you, potholes!) The dealership dealt with the insurance and supply chain issues, and got me back In January, my left front tie rods broke. (Thank you, potholes!) The dealership dealt with the insurance and supply chain issues, and got me back on the road! I have never had a bad experience in over thirty years as a customer. More
I have used Dick Scott for over 30 years. They are always honest, efficient and completely professional. Have bought my cars there, and have had them serviced. Always satisfied. always honest, efficient and completely professional. Have bought my cars there, and have had them serviced. Always satisfied. More
Great dealership! Everyone is so nice and friendly! Will recommend to friends and family I mother future! Everything was quick and easy with no hassle! recommend to friends and family I mother future! Everything was quick and easy with no hassle! More
My experience at Dick Scott dealership was amazing the dealers that I dealt with Sharita was just superb her professionalism and humor just made my experience even more so pleasant I will definitely be sh dealers that I dealt with Sharita was just superb her professionalism and humor just made my experience even more so pleasant I will definitely be shopping for my second vehicle at Dick Scott again More
Couldn't be more disappointed. After 3 visits to address a problem I had to climb under my Jeep and pin point the problem for them. Three strikes and they're out. If it isn't warranty work save yourself fro a problem I had to climb under my Jeep and pin point the problem for them. Three strikes and they're out. If it isn't warranty work save yourself from the aggregation and your wallet and go else where. Never have had a positive experience with the service and not that it makes a difference where I purchased the vehicle. More
I came in to report and have repaired the window behind the driver’s seat . The motor that raised the window was broken and the window wouldn’t go up to the top . There remained a gap of approximately one the driver’s seat . The motor that raised the window was broken and the window wouldn’t go up to the top . There remained a gap of approximately one inch . While the car was being inspected I went to the showroom to look at the new cars . Alecia Beato greeted me as my son and I walked into the area . She was very helpful and took me outside to look at the Jeep Compass which is close to the Jeep Liberty which I had . She ended up giving me a copy of the window sticker and stapled her card to the corner . It took me a few weeks to make a decision. Alecia was patient with me but checked back with me to see if she could answer any questions I might have . I finally made the decision to trade in my Liberty for a Compass . Since the Compass I was interested in was sold she helped me find a different color . I really love it more than the first one. Alecia took me through all the necessary steps to complete the sale . She introduced me to Justin Baxter who helped me with the financial side of the sale. He was also very helpful , and like Alecia answered any questions that I had. Alecia proceeded to tell me about different functions of my car . She assured me that she would answer any future questions I might have . She was considerate not to overwhelm me with too much information . I would definitely go back to Alecia with any future purchases I might have at Dick Scott ! More
I made an appointment and took my vehicle in for repair on my cruise control. I was told my vehicle would be there until the next day. No one ever called me the next day to let me know the status so I call on my cruise control. I was told my vehicle would be there until the next day. No one ever called me the next day to let me know the status so I called them. I was told my car had not even been looked at and it would be another day. Day three and no one had called me so I called the dealership. I was informed a part was ordered and my car would be ready the next day. Day four I finally received my very first phone call that my car would be ready late in the afternoon. I went in to pick up my car and upon turning it on received an error message that my airbags needed service. I drove my car back into the service area whereas the service manager came out. He spoke to MY HUSBAND and then arranged for the car to be taken back to the service bay to be fixed. The service technician had neglected to re-engage the airbags when he had replaced the cruise control switch. I was waiting in the customer waiting area when Jim and Kevin came in to to get me. Instead of talking to me they talked to MY HUSBAND. They were apologetic about the problem and explained what had happened to MY HUSBAND. They took the keys and handed them back to MY HUSBAND. It was never acknowledged that I was even in the room, even though I purchased the car, I wrote up the service, I paid for it, and I was the one driving. The dealership treats you like you're a "woman". Newsflash. I am very knowledgeable about cars, I know how and when to service them, and what they cost. I am in the market to purchase a new challenger but will be buying elsewhere. Also, they need to put the seat back to the position the customer had it. More