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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
607 Reviews

607 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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December 08, 2011

oil change with reward points very satfied! they seemed busy and said it might take 45 min but they had my car back in 30 min. More

by wirwinjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : jason scott
November 30, 2011

I would expect more 'red carpet' service when dealing with a dealership. Perhaps an overall inspection and topping off of fluids or similar. I knew I would spend $1,000+ no matter what because I chose a More

by lsiedell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
November 23, 2011

From the first phone call inquiring about pricing all the way to when I picked up my vehicle, the service I received was fabulous. Darrell Scott was very knowledgable and courteous. I felt the price was fa More

by 3xacharm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Scott
November 22, 2011

I dropped off my Jeep for service at 7am without an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an More

by smokey77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood, Harley Wood
November 05, 2011

despite the confusion with construction i drove into the service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. t More

by papion
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
darrell scott
November 04, 2011

They held my car for 2+ days. They could not replicate the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that More

by sbolin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl
October 27, 2011

My 2007 Jeep Wrangler was going through an excessive amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. Af More

by clintsmiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Torres, Harley, Harley Wood
October 03, 2011

I've had multiple experiences with the service department at Dick Scott Dodge and have never been satisfied. The service staff are not friendly, talk down to you, and do not communicate as experts. I have More

by birch4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Harley (and others)
Oct 19, 2011 -

Dick Scott Chrysler Dodge Jeep Ram responded

First of all I want to apologize for the way in which you feel you have been treated. There is never a reason for a customer to feel "talked down to". There are occations when a concern exists; yet, it is not able to be determined as to the cause. A concern needs to be replicated in the shop with a technician in order to proceed in diagnosing the root cause. When we are unable to duplicate a concern it becomes frustrating first to the customer as well as the shop. We would love to be able to diagnose every concern and repair the root cause on the first visit every time. This is not always possible... Second, we inventory according to Chrysler guidelines and to current trends. We do not always have the part immendately available; yet, we order the parts and scheudle for repair accordingly. We do our best to explain in as much detail as a customer wants the cause and correction and/or recommendation for any service we perform. I again apologize that you feel we were talking down to you. This is never our intent. Feel free to ask as many questions as you feel are necessary any time. I can always be reached directly and am very willing to help you in anyway I can. Thank you for your comments. Joe Prokes Service Manager Dick Scott Chrylser Dodge Jeep Ram joeprokes@dickscott.com 734-451-3535

September 24, 2011

Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over al More

by pstwjt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darrell scott
September 23, 2011

My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value More

by rshufeldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Scott
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