Dick Scott Chrysler Dodge Jeep Ram - Service Center

My visit to this dealership was not planned but they took care of the problem with my Jeep in the most professional and expeditious manner. Alan is a kind and knowledgeable service rep and I would recommend care of the problem with my Jeep in the most professional and expeditious manner. Alan is a kind and knowledgeable service rep and I would recommend him and Dick Scott Chrysler dealership to everyone. Thank you Alan for all your assistance. More

This Dealer is a Bench mark for Dodge. Customer Service was exceptional!!.. When I brought my Dodge Challenger in for service, Darrell made sure every issue was covered and taken care of including making s was exceptional!!.. When I brought my Dodge Challenger in for service, Darrell made sure every issue was covered and taken care of including making sure I had a ride to work. Keep up the Great work!. I will be a returing customer. Thank you. More

oil change with reward points very satfied! they seemed busy and said it might take 45 min but they had my car back in 30 min. busy and said it might take 45 min but they had my car back in 30 min. More

I would expect more 'red carpet' service when dealing with a dealership. Perhaps an overall inspection and topping off of fluids or similar. I knew I would spend $1,000+ no matter what because I chose a with a dealership. Perhaps an overall inspection and topping off of fluids or similar. I knew I would spend $1,000+ no matter what because I chose a dealership over a local repair shop so I have to say I expected a little more for my money. Also, I find it unsettling that there is an $80 charge for every problem or concern that is investigated. Other dealers and shops give you one credit hour of labor for that charge regardless of if there is one problem or ten. I went into the shop for a transmission issue and was told it is $80 to investigate and another $80 to check for anything else I had a concern with. After they investigated the transmission (which involves plugging in the DRB III Tool and reading an error code, taking 15 minutes? Maybe 30?) I asked if they could check out my rain sensor, which was not functioning. I was told that would cost an additional $80 to look at the rain sensor (which I know needs replacing). Rather than spend another $80 to hear what I already know, they missed out on the opportunity for the income of replacing the sensor. More

From the first phone call inquiring about pricing all the way to when I picked up my vehicle, the service I received was fabulous. Darrell Scott was very knowledgable and courteous. I felt the price was fa way to when I picked up my vehicle, the service I received was fabulous. Darrell Scott was very knowledgable and courteous. I felt the price was fair and there were no surprises. Would highly recommend Dick Scott for service to anyone. I will go back for all future service issues. More

I dropped off my Jeep for service at 7am without an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an estimate for the repair and I approved it. Just to verify the estimate, I called around to a few other shops, and found the price to be similar to what other shops would charge. My vehicle was ready at the promised time the next day. Everything was repaired properly and my Jeep is running great. Since my Jeep was already in the shop, I asked them to change the oil and this is the only part of the service that I had any complaints about. The price was $35, which is not great for a vehicle that only holds 4 qts. of oil, but I figured it was saving me some time. But for that price, I would think they would top up any of the other fluids (like most of the oil change shops will), but that was not the case. They only do a "Fluid level inspection" and they didn't even check the air pressure in my tires. I guess this is a little nit-picky, but sometimes the little things make all of the difference. Other than the oil change, I am completely satisfied with my experience and I will probably go back to this dealer for service in the future. More

despite the confusion with construction i drove into the service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. t service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. thanks More

They held my car for 2+ days. They could not replicate the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that they received my car from the tow truck but them never called me again. I had to call them on 4 different occassions looking for information. Each time they said they would call me back with more info but there was never a call. I felt as if they were not paying any attention to my car because of the lack of communication. Everyone I dealt with were very nice and professional. They just need to work on their communication of what is going on. More

My 2007 Jeep Wrangler was going through an excessive amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. Af amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. After multiple (regular) visits to the service department and an attempted correction (PCV valve), it was determined that a short block replacement was required. Dick Scott provided a very nice rental vehicle for my family to use during the week long repair. It has been about three weeks (and 500 miles)since the short block replacement and everything is working great. My experience with the Dick Scott service department has been positive, productive and an effeciant use of my time. I recommend Dick Scott's service department without reservation. More