Dick Scott Chrysler Dodge Jeep Ram - Service Center

I took my vechicle to this dealership on 10/2011 because my car died. The service guy asked what happened, and I told him, "All of a sudden my power steering went and then my car died." It ended up being my car died. The service guy asked what happened, and I told him, "All of a sudden my power steering went and then my car died." It ended up being my fuel sensor, but they charged me twice because they said they had two different problems - power steering and car dying. I paid $160 to get it out with no work done. Everyone said it's a given the power steering goes when the car dies - it's only one issue. Icing on the cake was when I asked if they could patch the tire while it was there, and they told me there was nothing wrong with it, they just put air in it. I took it to Belle Tire from there and they patched my tire - due to a nail. Seriously - you can't even identify a nail in a tire! Then they sent a survey to my house saying that if I had any problems to contact the dealership and not fill out the survey. I did that, Joe Prokes called me back and said he would refund the money, but won't return any calls. Needless to say, my money was never refunded. I would not recommend this dealership to my worst enemy!!! More

I have been very pleased with the service advisor, Allan Martich, and being able to get any and all service on my Chrysler Minivan done. The service department has always been great in all my service needs Martich, and being able to get any and all service on my Chrysler Minivan done. The service department has always been great in all my service needs and I am very pleased with their performance. I can truly say the dealership service dept. is easy to recommend to anyone I know...... More

Thank you for a very timely oil change and tire rotation. Your service rep was polite and informative. I would recommend free tire rotation for customers who have purchased their vehicles from you. Your service rep was polite and informative. I would recommend free tire rotation for customers who have purchased their vehicles from you. More

My visit to this dealership was not planned but they took care of the problem with my Jeep in the most professional and expeditious manner. Alan is a kind and knowledgeable service rep and I would recommend care of the problem with my Jeep in the most professional and expeditious manner. Alan is a kind and knowledgeable service rep and I would recommend him and Dick Scott Chrysler dealership to everyone. Thank you Alan for all your assistance. More

This Dealer is a Bench mark for Dodge. Customer Service was exceptional!!.. When I brought my Dodge Challenger in for service, Darrell made sure every issue was covered and taken care of including making s was exceptional!!.. When I brought my Dodge Challenger in for service, Darrell made sure every issue was covered and taken care of including making sure I had a ride to work. Keep up the Great work!. I will be a returing customer. Thank you. More

oil change with reward points very satfied! they seemed busy and said it might take 45 min but they had my car back in 30 min. busy and said it might take 45 min but they had my car back in 30 min. More

I would expect more 'red carpet' service when dealing with a dealership. Perhaps an overall inspection and topping off of fluids or similar. I knew I would spend $1,000+ no matter what because I chose a with a dealership. Perhaps an overall inspection and topping off of fluids or similar. I knew I would spend $1,000+ no matter what because I chose a dealership over a local repair shop so I have to say I expected a little more for my money. Also, I find it unsettling that there is an $80 charge for every problem or concern that is investigated. Other dealers and shops give you one credit hour of labor for that charge regardless of if there is one problem or ten. I went into the shop for a transmission issue and was told it is $80 to investigate and another $80 to check for anything else I had a concern with. After they investigated the transmission (which involves plugging in the DRB III Tool and reading an error code, taking 15 minutes? Maybe 30?) I asked if they could check out my rain sensor, which was not functioning. I was told that would cost an additional $80 to look at the rain sensor (which I know needs replacing). Rather than spend another $80 to hear what I already know, they missed out on the opportunity for the income of replacing the sensor. More

From the first phone call inquiring about pricing all the way to when I picked up my vehicle, the service I received was fabulous. Darrell Scott was very knowledgable and courteous. I felt the price was fa way to when I picked up my vehicle, the service I received was fabulous. Darrell Scott was very knowledgable and courteous. I felt the price was fair and there were no surprises. Would highly recommend Dick Scott for service to anyone. I will go back for all future service issues. More

I dropped off my Jeep for service at 7am without an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an estimate for the repair and I approved it. Just to verify the estimate, I called around to a few other shops, and found the price to be similar to what other shops would charge. My vehicle was ready at the promised time the next day. Everything was repaired properly and my Jeep is running great. Since my Jeep was already in the shop, I asked them to change the oil and this is the only part of the service that I had any complaints about. The price was $35, which is not great for a vehicle that only holds 4 qts. of oil, but I figured it was saving me some time. But for that price, I would think they would top up any of the other fluids (like most of the oil change shops will), but that was not the case. They only do a "Fluid level inspection" and they didn't even check the air pressure in my tires. I guess this is a little nit-picky, but sometimes the little things make all of the difference. Other than the oil change, I am completely satisfied with my experience and I will probably go back to this dealer for service in the future. More

despite the confusion with construction i drove into the service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. t service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. thanks More