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Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
600 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
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June 23, 2011
Dear Reader, I leased my 3rd Chrysler 300c from Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have h Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have had my vehicle serviced regularly at Dick Scott for convenience. On May 25, 2011 I went through some water during a heavy rain downpour and my engine seized. I had the vehicle towed to your dealership and called my insurance company (USAA). In 40 years of driving I have never heard of water causing this problem for an engine, but I learn that the engine needed to be replaced. The adjuster was out in a few days and approved the repairs, over 9,000.00 dollars worth, and estimated it would take about 5 days after the parts were received. I stopped into the service department several times to check on the progress of the repairs, because there was little or no communication from my service advisor. On Friday 6-8-2011 when I called, I was told the car was done, but they could not release it until payment was received. I asked what the problem was, and was told by my service advisor that he would contact the adjuster and call me back. The adjuster called me and asked if it was alright to pay the dealer directly, and I said yes, but never got the call from the advisor. I called at 5:45 pm and was told Darryl had left for the day. I stopped in around noon on Saturday, to find out the status and was told I would have to wait until payment had been received. I called both Monday and Tuesday, and received a call back on my way to work Tuesday, that I could pick up the car. I replied that I would pick the car up between 5:00 and 6:00 pm, on my way home from work. Called 15 min. before coming, had to wait behind 4 in line, car was not ready to go or washed! If there was a dealer that was convenient for service I would be there. I feel that poor communication and planning was responsible for the repairs taking 28 days, and meant I was in a rental far longer than I should have been. I have been a good customer! Please don't chase me away. David H. DeLong dhd5055@aol.com More
by dhdelong
Employees Worked With
Darryl Scott
Helpful June 06, 2011
Daryl really went out of his way to get the parts and service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of things that day for me. Not only was the customer service great - he was also able to fix a couple things on the car with no charge - simple fixes - but many places might charge some nominal fee. I really feel like I can trust these guys - they aren't looking to make every dollar they can -every time I come in. THat is the approcah that keeps me coming back. More
by tbreen
Employees Worked With
Daryl
June 05, 2011
We go out of our way to have our car serviced at Dick Scott because of their friendly and helpful staff and the good quality of their work. We have Chrysler dealerships much closer to our home, but pref Scott because of their friendly and helpful staff and the good quality of their work. We have Chrysler dealerships much closer to our home, but prefer to deal with Dick Scott. More
by Frank Kushner
Employees Worked With
Joe Prokes, Joe Prokes
June 03, 2011
I always have a good experience at Dick Scott. I've been a loyal customer for over 15 years, and even when I've had issues the staff has worked with me to resolve them to my satisfaction. Would recommend a a loyal customer for over 15 years, and even when I've had issues the staff has worked with me to resolve them to my satisfaction. Would recommend and have recommended this dealership to friends and family. A++++ service!! More
by preedy44
Employees Worked With
Harley Wood, Harley Wood
May 27, 2011
Allan was always less than cordial with me, never very helpful, and they could not find the problem with my Jeep after 2 visits, and I was still required to pay the $80 diagnoses fee...they didn't diagnos helpful, and they could not find the problem with my Jeep after 2 visits, and I was still required to pay the $80 diagnoses fee...they didn't diagnose anything. My car still makes the grinding noise it made prior to each visit in. More
by cfeycrash
Employees Worked With
Service rep Allan
May 19, 2011
I've rated Dick Scott Chrysler Dodge Jeep Ram of Plymouth all FIVES/GREAT service due to their friendly and efficient customer service. Laurie, on the phone, was super friendly and answered all of my questi all FIVES/GREAT service due to their friendly and efficient customer service. Laurie, on the phone, was super friendly and answered all of my questions and followed up with me to keep me updated. They quoted me and I decided to go with most of the service (i.e. the required repair) and they weren't pushy about getting all of it done. The service was done in a couple of days and it looks great! Joe and another couple of employees made sure I was satisfied when I picked up my jeep and the bill/paperwork was very organized and all ready for me upon pick up and the invoice was presented in a nice folder. My jeep was detailed inside and I was provided a small sample of touch up paint, which was a very nice touch. I'd keep coming back with super service like I experienced this time! Thank you, Kari Knoll More
by kpknoll
May 16, 2011
I did not purchase my PT Cruiser from Dick Scott. I was unhappy with the service at the dealership I purchased the car from and the next dealer I tried for service also. So, after several years (and 75,00 unhappy with the service at the dealership I purchased the car from and the next dealer I tried for service also. So, after several years (and 75,000 miles) with no service, I had some real issues that needed to be addressed. Checking the dealer reviews I saw a lot of satisfied responses from Dick Scott cutomers and I scheduled my work at the Plymouth Road dealership. Add me to the list of satisfied customers; their service department is fantastic. They provided a loaner for me to use. They completed the work on time. I knew in advance what the price would be. Everything they worked on is as it should be, it feels like I have a new car and it even came back clean. I would not consider going anywhere else for service for this vehicle. More
by Bruce Glazier
Employees Worked With
Joe Prokes, Joe Prokes
May 09, 2011
Sales: I LOVE Dick Scott Dodge. My husband & I have Leased/Purchased several vehicles from Antwone Bedford over the past 5 years. We would not go to anyone/anywhere else for this. Antwone is great, he Leased/Purchased several vehicles from Antwone Bedford over the past 5 years. We would not go to anyone/anywhere else for this. Antwone is great, he: listens to what you're looking for, makes suggestions, is very friendly, has a great attitude, is never pushy, makes you feel like you're family. I recommend Antwone to all my friends & family. All of our leases/purchases through Antwone have been nothing but great experiences. Service: When we take our vehicles in for service we deal with either Mike Torres or Darrell Scott. Both are great! The really listen to you & are extremely friendly. All of our service experiences have been great. I wouldn't take our vehicles anywhere else because of these two people. These three people are what keeps my husband & I coming back to Dick Scott Dodge time after time. They are the reason why I recommend them & the dealership to everyone I know. When you get great service you want to pass it on! More
by Elisabeth1
April 30, 2011
My service rep was very courteous and knowledgable. Generally most service dept's don't know how to treat women, but Darryl didn't assume I knew nothing about cars or talk down to me because I am a wom Generally most service dept's don't know how to treat women, but Darryl didn't assume I knew nothing about cars or talk down to me because I am a woman. He was very courteous, knowlegable and treated me with the utmost respect. I appreciate how he handled my service visit and would definitely send others to the Dealership. Thank you for the opportunity to give praise where it is due. Respectfully, Tina Marie Hille More
by tmhille
Employees Worked With
Darryl
April 15, 2011
With 18,504 miles on 2008 Grand Caravan, I brought it in for a grinding noise. I used the night drop off because at 5:50 p.m. the service doors were locked. The following day the service tech informed me for a grinding noise. I used the night drop off because at 5:50 p.m. the service doors were locked. The following day the service tech informed me the vehicle needed both front and rear brakes. He stated Chrysler acknowledged problem with fronts wearing prematurely and I had to pay $100. Rears would be $460. I declined this rediculous amount but still had to pay the inspection fee. I replaced the rears myself with aftermarket parts ($85.00). THEY HAVE TO GET MORE THAN 18,000 MILES AND HAVE A LIFETIME WARRANTY!!!! I have owned dozens of cars and have NEVER gotten so few miles on a set of brakes. especially the rears. The tech pretty much said that would be the case (ie brakes every 18-20,000 miles) without apology. I cannot imagine any circumstance that will cause me to purchase another chrysler product and intend to inform anyone who will listen of this absurdity. More
by tguido
Employees Worked With
unknown
