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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,093 Reviews

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,093 Reviews of Dick’s CJDR of Wilsonville

December 09, 2024

Dealer recommended services that were not suggested in the maintenance manual. This is extremely misleading and unethical and I will not be back. More

by howiefamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Dec 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your concerns with us. We appreciate your feedback regarding the services recommended during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. It's important to us that our customers feel confident in the recommendations made. I encourage you to reach out to me directly to discuss your experience further. Your satisfaction is vital, and we would like the opportunity to address your concerns. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 09, 2024

I am excited I was able to get my passenger headlight fixed I was advised it may take a few hours because I didn't have an appointment. They quickly got me in and out . Thank you Bria, Kylie and Felicia More

by Chudgson76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia and Brea, Kylie Lima
Dec 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville, especially with Bria, Kylie, and Felicia. It's great to know that we could help you with your passenger headlight quickly and address your concerns effectively. We truly appreciate your kind words and hope you have a fantastic holiday season! We look forward to seeing you again. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 07, 2024

Estuvo bien en lo general solo siento que no tuvo mucha empatía con la situación la persona que trate . More

by Elrusodeoaxaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Donado
Dec 09, 2024 -

Dick’s CJDR of Wilsonville responded

Gracias por compartir tu experiencia. Valoramos tu comentario y entendemos la importancia de la empatía en cada interacción. Te invitamos a comunicarte con nosotros directamente en Dick's Chrysler Jeep Dodge de Wilsonville para abordar tus inquietudes de manera más detallada. Apreciamos tu retroalimentación y esperamos poder mejorar tu experiencia en el futuro. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 07, 2024

I was greeted and promptly introduced to my new Service writer. who addressed my concerns , and question I had about my chicle, yet discovered something’s I wasn’t aware my vehicle could do. Grateful, for More

by ajblack63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Heddings 8319
Dec 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with your service writer at Dick's Chrysler Jeep Dodge of Wilsonville. It's fantastic that she was able to address your concerns and help you discover more about your vehicle's features. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 06, 2024

We weren't planning to buy a car, we just wanted to look at Jeeps. We were pleasantly surprised that we really liked the Jeep Grand Cherokee Laredo. We love all the options, and so far we love our new car More

by melissaatcrr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarek Eldeeb, Shawn Clancy, Raymond Contreras
Dec 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed exploring our Jeeps and found the Jeep Grand Cherokee Laredo to your liking. It's great to know that you're loving your new car and all its options. We appreciate you choosing Dick's Chrysler Jeep Dodge of Wilsonville and hope to see you again soon! Enjoy your drives! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 06, 2024

I came in on a Saturday looking for the Rebel X Ram 2025. I talked with salesman Harrison and Joe from finance. Joe stated up front that I would get $5K in incentives and 4.79% interest. Joe offered that wit More

by Mickey
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe …Finance…Minus Star if you had one. , Ryan Rummerfield, Harrison R
Dec 11, 2024 -

Dick’s CJDR of Wilsonville responded

Our team has acknowledged this review.

December 04, 2024

Good dealership with a strong commitment to customer service. They have serviced our Trail hawk since 2017. More

by WE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kinney
Dec 05, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We appreciate your loyalty to Dick's Chrysler Jeep Dodge of Wilsonville since 2017 and are delighted to hear about your positive experiences with our customer service. Your Trailhawk is in good hands, and we look forward to continuing to serve you in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 03, 2024

Awesome experience. Friendly staff. Walked me through many options, took everything I said into consideration. More

by robitzm
Recommend Dealer
Yes
Employees Worked With
Tarek Eldeeb, Kylie Lima
Dec 05, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear you had an awesome experience at Dick's Chrysler Jeep Dodge of Wilsonville. Our team truly values understanding our customers' needs and providing options that suit them best. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 29, 2024

There were a few mistakes made during the initial processing of my vehicle. But the dealership stood behind everything and it was a pretty smooth transition through service. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rummerfield, Joshua DeLaunay, Drew Pierce, Kassidy Donado
Dec 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Bruce. We appreciate you sharing your experience with us. It’s great to hear that despite the initial mistakes, Dick's Chrysler Jeep Dodge of Wilsonville was able to support you and ensure a smooth transition through service. Should you have any further concerns or questions, please feel free to reach out. We look forward to assisting you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 26, 2024

They made the process easy and efficient. For a family with 4 kids we don’t have the time to spend hours at a dealership. We made the call, they brought the paperwork to us and we picked up t More

by nextleveldecks1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarek Eldeeb, Chris Red, Michael Johnston
Dec 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We at Dick's Chrysler Jeep Dodge of Wilsonville are thrilled to hear that we could make the process easy and efficient for you, especially with your busy family life. It's great to know that you found our service accommodating and seamless. We look forward to assisting you again in the future! Enjoy your new truck! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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