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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,098 Reviews

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,098 Reviews of Dick’s CJDR of Wilsonville

April 29, 2024

Convenient location, the customer agent understands the request, offer extra help! Good communication, message following up once I drop the car off. Will be back for other service if needed. Recommend! More

by Lu18103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words. I feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 27, 2024

Great service, wish it came with a manual. Now I have to write at least 15 words bal bal bla there. More

by WALLO1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skylar Hibsch, Michael Cepeda, Tarek Eldeeb
May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to leave this 5-star rating! We hope to work with you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 27, 2024

Andy is very knowledgeable and on top of your job from start to finish. Highly recommended! More

by DRDRH9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Andy Summers
May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for this great review! Andy is truly an exceptional employee and I appreciate him for giving you a great experience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 26, 2024

Incredible Service! I reached out prior to our trip to the dealership via the Internet and was contacted quickly. We were able to figure out what we could get on a trade More

by Campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Odud, Andy Summers, Tarek Eldeeb
May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! We really appreciate your business, Campbell. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 25, 2024

Very friendly staff, easy scheduling, and quick turnaround on oil change and tire rotation. Comparable pricing as well. More

by robert@rpfenning.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher, Service Department
Apr 30, 2024 -

Dick’s CJDR of Wilsonville responded

We cannot thank you enough for this glowing review of our service center, Robert! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 20, 2024

They got me right in and didn’t make excuses or cause any delays. Great work! More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben in the service department
Apr 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thanks for giving us the opportunity to service your vehicle, Robert. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 19, 2024

Great communication and very easy to work with. Their fleet manager picked us up at the airport and had a deal signed in less than an hour. I wass very impressed More

by jason@elementscda.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Chang
Apr 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback about your experience with us. I'm glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that I can assist you with. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 19, 2024

I went in to Dick's CJDR for an oil and filter change. About an hour later they were finished. I'm very satisfied with their work. More

by Sherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher
Apr 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 18, 2024

Nice customer waiting area while vehicle is being serviced. Word word word word word word More

by heldtdg@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan
Apr 23, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 12, 2024

Always excuses, never apologies. My car has been there for a week now and I’ve had to call in every day to get an update. “I’ll call you when the tech arrives”, “I’ll call you this a More

by mdreyer007
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning, Tyler Chang
Apr 16, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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