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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,098 Reviews

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,098 Reviews of Dick’s CJDR of Wilsonville

September 12, 2023

I received excellent and timely customer service along with prompt updates and quick turnaround times. More

by kjmoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 14, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for the kudos, Kj. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 10, 2023

Wry good service. The staff was very friendly. The work was completed at the time promised . More

by charlienmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
Sep 13, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Dick's Chrysler Jeep Dodge of Wilsonville. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 10, 2023

My car was returned with NEW problems created by the service department. I had to send it back twice. Very unprofessional. A basic checklist when completing a job would prevent this which tells me their More

by ilana
Recommend Dealer
No
Employees Worked With
you can pull my file
Sep 12, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 08, 2023

Tim service advisor is efficient, communicates well and cares. Really appreciate him. Thank you Tim. More

by JEFF@PATTISJ.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim service advisor
Sep 12, 2023 -

Dick’s CJDR of Wilsonville responded

Jeff, thank you for the awesome feedback! Tim is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 06, 2023

CJDR is a very nice dealership with quality inventory. Overall the staff was friendly and helpful. Steve Ruff was very nice and worked hard for us once we arrived. We would have liked him to work a little More

by tankergod99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakob , Steve Ruff
Sep 11, 2023 -

Dick’s CJDR of Wilsonville responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 04, 2023

necessary to use them due to location, but service advisors want to argue about things which are covered under warranty, then things don't get fixed. Still waiting on a part that was theoretically ord More

by D.M.MCCORKHILL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
? some young guy
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

I'm sorry to hear about the issues you have experienced during your visits to our dealership. We will be sure to address these concerns with our team to improve the level of service we provide. Thank you for bringing this to our attention. If you would like to discuss this issue further please contact me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 04, 2023

You wanted $1395. 00 to replace my cab stop light with camera . I found that the screws that hold light in place were never tighten from factory,I replaced the cheap g More

by seggiman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning, Katie Henry
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 04, 2023

Adam does a good job setting expectations for the work to be done. I appreciate the app and the ability to stay in touch. More

by keith58
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your business and this review. I am happy to hear Adam was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 03, 2023

They got me rite in & got my brakes fixed before my next trip plus serviced my truck Great service More

by Wphershberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Dick's Chrysler Jeep Dodge of Wilsonville team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 02, 2023

People very professional They focas in what you need For your car I recommend this place. Thak you More

by BASABEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neitan , Adam Denning
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

I cannot thank you enough for your wonderful review of Dick's Chrysler Jeep Dodge of Wilsonville and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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