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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,099 Reviews
Call Dealership (503) 506-2034
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,099 Reviews of Dick’s CJDR of Wilsonville

May 09, 2023

Very attentive to the customers concerns and listens to the possible issues and proactively provides an answer. More

by redbird916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 12, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for the great feedback! We appreciate your business!

May 06, 2023

Was an ok experience, wash looked like a child did it and the fender was scratched like it had hit a wall and when I showed Bree and her supervisor they kinda blew me off like it was small/no big deal...the More

by Edwardsbs2014@gmail.com
Recommend Dealer
Yes
Employees Worked With
Bree
Report | Print
May 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 11, 2023 -

Edwardsbs2014@gmail.com responded

Bree was easy and wonderful to work with. As I noted before the passenger fender was found scratched. Was not brought to the dealership in this condition. I even noticed it in the dark, gloomy covered area(rainy day). The truck has only been hand washed in the seven years we have owned it so some details are more easily noted. Such as the “paint bubble” on the rear drivers fender that had not been noticed before yet I understand could be a possible. After waiting for good daylight to examine the damage my husband and I feel the time/repair would be more headache than leaving it as is. As anyone would feel it was a disappointment to find knowing I had not caused it. Plus to be told it couldn’t have been done there and it was so small. Ryan, we bought this truck from xxxxx when it was in Hillsboro, we have regularly taken it out there for maintenance even though we live north of Vancouver. We chose to follow xxxxx to Wilsonville. Sometimes even the little things can give it a negative feel like the sloppy wash. Thanks for your time, again Bree was great to work with. Susan

May 06, 2023

Friendly service, easy to deal with service associate and big clean waiting area while work was completed. More

by Jbdetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff, Adam Denning, Terry Bryan, Katie Henry, Kyle Cerri
Report | Print
May 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 06, 2023

Made me feel welcomed, didn't feel rushed and gave me all the info I needed to know More

by na@na.com
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
May 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 06, 2023

It was professional and an accurate repair was made. It was speedy except for dealership receiving a broken part from the supplier. More

by jdtaylor218@gmail.com
Recommend Dealer
Yes
Employees Worked With
Bree
Report | Print
May 11, 2023 -

Dick’s CJDR of Wilsonville responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 06, 2023

Great customer service. My car was ready when promised and everyone at the dealership was friendly and personable will definitely be back More

by J.farns777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan
Report | Print
May 11, 2023 -

Dick’s CJDR of Wilsonville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 06, 2023

Treated well. Fast service, was kept informed of everything with my vehicle. And surprised with low price for the service. Thanks, I'll be back. More

by bdi_jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Cerri
Report | Print
May 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 04, 2023

The staff were friendly, non-pushy and willing to work with me on the price of their car and the price of my trade in. Jared had my car cleaned and took me a complete orientation of it. He was able to con More

by DONOVAN2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Christain
Report | Print
May 10, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to leave us this feedback, Donovan. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 03, 2023

I have a 100% trust issue with xxxxx auto. Adam the service rep is a person with integrity. I had a major issue with my Ram 2500, and Adam went to bat for me 100%.everything I had a issue come More

by RIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 09, 2023 -

Dick’s CJDR of Wilsonville responded

Ric, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Adam does for Dick's Chrysler Jeep Dodge of Wilsonville and our customers. Hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

May 03, 2023

Techs found a leak while serving my truck. Adam arranged for the seal to come in early the next day and took care of it under warranty. Appreciated the ride home after drop off! ***** More

by ciccotelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 09, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for the great feedback! We're very happy that Adam was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager rrummerfield@dicksautogroup.com

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