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George Waikem Ford - Service Center

Massillon, OH

4.0
76 Reviews

76 Reviews of George Waikem Ford - Service Center

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May 31, 2024

Didn’t fix the job, guessed on what was wrong and wasn’t even it More

by kayleelowery8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Bryce
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Good overall. Oil level varies from each change. Not sure why it's inconsistent, seems odd. More

by GUMBERGER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon.
May 28, 2024

My service was very good. The advisor was very courteous the time it took to finish my car was not long More

by Dawnjones493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Boone
May 27, 2024

Not happy on the length of time it took to fix the car. Service was fine otherwise. More

by cferrell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
May 24, 2024

excellent service and the work was done on time. everyone is friendly knowledgeable. i would recommend them to anyone. More

by conniehowington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
May 24, 2024

They did awesome on the recall. But saying they could change my spark plugs for $600 is outrageous… More

by missymease12
Recommend Dealer
No
Employees Worked With
Tracy Morrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Ousley
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Like the place a lot, just hate that I had to sit for almost 2 hours for an oil change! More

by krista shanower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 22, 2024

They always do a great job. Just need to get the recalls figured out n get out taken care of More

by conjo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
May 21, 2024

Very efficient. Great service. Wonderful lounge to wait in for the service. The accommodation was great More

by sharonkchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
May 14, 2024

Unorganized if Mel isn’t in the service department. The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After More

by moaurom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mel usually helps me but he was out that afternoon
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