Diehl Honda of Massillon

Carolyn Ling contacted me via my internet request. Carolyn is very courteous and quite personable. She offered me a substantial internet discount. I checked wi contacted me via my internet request. Carolyn is very courteous and quite personable. She offered me a substantial internet discount. I checked with our local dealership and they had the same vehicle that I wanted but at a higher price. I showed them the price that Carolyn quoted me, so they did match the price. I know it probably wasn't her intention but she did save me money locally. So too that I thanked her.... she was very understanding and courteous and wished me the best. I would definitely keep Waikem in mind for future purchases. More

Honda service Great service honest and quick greeted right away by Becca what friendly staff I had such a great experience got right in for service and right back o Great service honest and quick greeted right away by Becca what friendly staff I had such a great experience got right in for service and right back out More

Buying a new car I dealt with Jason Sponseller at Waikem Honda. I have nothing but the highest praise for the job that Jason did getting me my car. He was very upf I dealt with Jason Sponseller at Waikem Honda. I have nothing but the highest praise for the job that Jason did getting me my car. He was very upfront and showed a willingness to deal. He was also very helpful when I picked up the car in explaining all the bells and whistles. He was very honest with any questions that I had and I feel he did the best he could to get me the best bang for my buck. If I have one complaint, and this has nothing to do with Jason, it was with the on-line service. I saw the car that I wanted on-line as part of Waikem's inventory but when I got there, this car was not on the lot and Jason had to find my car at another dealership. I also have some issues with the Service Dept, but AGAIN, this has NOTHING to do with my buying experience with Jason which I rate as Excellent. More

From being very nervous to feeling great! I needed a car badly. My sister recommended that I go to Waikem a year ago.I walked in feeling very nervous, thinking of my car buying experiences of I needed a car badly. My sister recommended that I go to Waikem a year ago.I walked in feeling very nervous, thinking of my car buying experiences of the past. I think it was fate, or maybe just luck that I ended up talking to Duane Carnathan. After about 5 minutes, I felt like I was talking to a friend. I ended up running him around the lot, looking at many cars, test driving several. He ended up picking out the one that I ended up buying. I am very happy with my purchase and shopping experience! Duane was very pleasant throughout, but also, very knowledgeable about Hondas. I left feeling great! I highly recommend Duane to anyone needing a car! More

Easiest Dealership Transaction Jason Sponseller made my trip to Waikem a breeze. Hands down the best dealership experience I've had. My new 2015 Civic Si is a blast to drive. I high Jason Sponseller made my trip to Waikem a breeze. Hands down the best dealership experience I've had. My new 2015 Civic Si is a blast to drive. I highly recommend the Waikem Auto Family dealerships. It's great to know that you have a reliable dealership right in your backyard offering a vast amount of brands. More

Overall Great Experience! Having never been to Waikem Honda, I didn't know what to expect. I was pleasantly surprised with my salesman, Chuck Miller. He was not pushy and ver Having never been to Waikem Honda, I didn't know what to expect. I was pleasantly surprised with my salesman, Chuck Miller. He was not pushy and very helpful when purchasing my Honda CRV. I am very pleased with my overall experience and would highly recommend purchasing another vehicle from Waikem Honda. Thanks Again, Chuck Miller and Waikem Honda staff for a job well done. -- Steve M More

What A Relief!!!!!!!!!!!!!!!!!!!!!! From setting up an appointment to having Felicia pick me up to get my CRV. all experiences were excellent. I had complete confidence in C.J .who kne From setting up an appointment to having Felicia pick me up to get my CRV. all experiences were excellent. I had complete confidence in C.J .who knew his CRV's even my "old" one. Your customer rep. Felicia couldn't have more efficient and caring. I was pleased to get back in the driver's seat despite the amount of work that was needed , Felicia and C.J. made sure that I wasn't without wheels over the Fourth of July weekend. My thanks and appreciation to them both. Janice L. Hamilton More

TERRIFIC EXPERIENCE! My parents purchased their last Honda in 2004 and it now has over 200,000 miles so it was time for a replacement. I was shopping on behalf of my paren My parents purchased their last Honda in 2004 and it now has over 200,000 miles so it was time for a replacement. I was shopping on behalf of my parents for a used Honda Civic with low miles at a reasonable price with the Honda certification. Duane Carnathan assisted me with looking at the cars available at the Honda lot and checking the availability/prices of used Civics at the other Waikem dealers. Duane was very helpful and friendly. I have experienced some very pushy car salesmen in the past at other dealerships but this was the complete opposite experience. We found a used Honda that was recently discounted that was perfect for my parents. My parents stopped at the dealership later that afternoon and Duane took them on a long test drive and explained all of the features of the car. My parents said that he was very patient and answered all of their questions. My parents purchased the car Saturday and picked it up on Monday. Duane reviewed the features again with my parents before they drove the car off of the lot and answered any last minute questions. I would highly recommend that if you are looking for a Honda that you request Duane to assist you. When I replace my Honda, I will be contacting Duane for assistance. More

Excellent Customer service I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taki I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taking care of all my questions and concerns. was having a problem with my "check charging system" alert, for some time, and the last time I was in nobody could figure it out. Rebecca got with the technician and got it handled. I would highly recommend Waikem Honda for any future services. I will definitely ask for Rebecca on all my future visits. Please add me to your email list, as you have been sending them to my wife at ssmchale60@aol.com, please delete that and add mine it is e.mchale@pbejobbers.com More

Duane Carnathan provided service above and beyond. I would highly recommend ASKING for Duane Carnathan when looking for a Honda salesperson. He knew the product and was eager to meet my car buying nee I would highly recommend ASKING for Duane Carnathan when looking for a Honda salesperson. He knew the product and was eager to meet my car buying needs. Good service is rare, Duane provided GREAT service. More