Diehl Honda of Massillon

NO pressure and NO drama! All three employees who assisted me (Kodiak, Bob & Rodney) with my lease were a class act. This was a collaborative effort and all my questions wer All three employees who assisted me (Kodiak, Bob & Rodney) with my lease were a class act. This was a collaborative effort and all my questions were answered. I appreciated seeing the break down of the numbers in the finance department. Other dealerships should take note of Diehl's focus on customer relationship building vs. some of the NONSENSE I've dealt with at other dealerships! I am extremely pleased with my 2025 Honda Accord. Part of the reason I chose Diehl for my current lease was due to having a very positive experience with the Service Department soon after moving to Stark County. More specifically, my 2022 Honda Accord needed some maintenance and I met Lance Kushman who was friendly, professional and helpful. More

Tom was easy to work with and made the car buying experience smooth and painless. experience smooth and painless. More

All good. ..everyone treated me with courtesy and professionalism, and kept me informed start to finish. ..everyone treated me with courtesy and professionalism, and kept me informed start to finish. More

Find a wat to eliminate the 2% charge for using a credit card. Kind of nit picking. card. Kind of nit picking. More

The dealership was professional, friendly, and efficient—making the entire car-buying process smooth, stress-free, and enjoyable efficient—making the entire car-buying process smooth, stress-free, and enjoyable More

As my husband purchased his vehicle from Tim, and his welcoming from Curt in the service department,I was excited when it would be my turn of the kindness received. Lance welcomed me to my 1st oil cha welcoming from Curt in the service department,I was excited when it would be my turn of the kindness received. Lance welcomed me to my 1st oil change. I appreciate his explanation on things as to what is today, what we they are checking, what is ahead when needed. I explained how I like to discuss things with my husband as things can be overwhelming. I appreciate his time showing me on the paper print out that was given to me. Some people won't take that extra customer service time. Thank you Deihl Honda for the welcoming. More

Jessica was very helpful and knowledgeable. She made the experience go very smoothly! Highly recommend! She made the experience go very smoothly! Highly recommend! More

Lance was extremely attentive, professional and courteous. He was very communicative, and kept me up to date on the service time and the process. We were in town for a funeral, and required service courteous. He was very communicative, and kept me up to date on the service time and the process. We were in town for a funeral, and required service, and Lance was extremely helpful and understanding. More

Cody was fantastic and so was everyone at the dealership. I’ve purchased many cars here and I’ve always had the best experience. Cody worked hard to find a deal that worked well for me. Not every dealership I’ve purchased many cars here and I’ve always had the best experience. Cody worked hard to find a deal that worked well for me. Not every dealership is honest and fair. This one is. More

Service was completed in less time than quoted and service representative was very caring and courteous service representative was very caring and courteous More