Diehl Kia of Massillon - Service Center

Molly was very professional and personable. She explained the work that needed done to my car and answered all of my questions. The repair was completed sooner than expected and she made sure She explained the work that needed done to my car and answered all of my questions. The repair was completed sooner than expected and she made sure my wife and I were provided a shuttle to our home. More

I received great service . your staff inside and in the the garage very helpful. They finished faster than I expected!! your staff inside and in the the garage very helpful. They finished faster than I expected!! More

Customer service is the best . A associates are great Lexie at the front desk is great.A great dealership Thank You A associates are great Lexie at the front desk is great.A great dealership Thank You More

Their is a charge to see what is covered on my car warranty, to see why my maintenance light came on. warranty, to see why my maintenance light came on. More

Very fast service. Everyone was helpful and knowledgeable. I will always take my vehicle there. Everyone was helpful and knowledgeable. I will always take my vehicle there. More

i had a very bad experience with the service dept in September. had David from Diehl not called me to apologize, i never would have stepped inside Diehl again. as to my oil change, wait time for an app September. had David from Diehl not called me to apologize, i never would have stepped inside Diehl again. as to my oil change, wait time for an appointment was greatly improved. also, Lexie in the service department was very helpful & answered all my questions. one other point, wife was in for oil change recently on her Hyundia. she spent two hours there & they tried to push service on her that she knew she didn't need. she told me, she Doesn't want to go back . More

Great service as always. Everyone is always friendly and very helpful. Wouldn't trust anyone else with my vehicle. Everyone is always friendly and very helpful. Wouldn't trust anyone else with my vehicle. More

I always leave pleased. This dealership takes good care of car and my family. I'll always come back. This dealership takes good care of car and my family. I'll always come back. More

Great service with excellent customer service representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . More

This dealership’s service center is average at best. The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish it were better… but no More