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Diehl Toyota of Hermitage - Service Center

Hermitage, PA

4.6
201 Reviews

201 Reviews of Diehl Toyota of Hermitage - Service Center

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April 26, 2024

Wonderful people to deal with, from general manager, to sales staff, to service staff. Have bought two vehicles from them and will reurn again. More

by casperwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Diehl Toyota of Hermitage responded

Thank you! We appreciate your kind words and your business! Thank you for being patient with us - we hope we gave you a great car buying experience!

April 25, 2024

Efficient and excellent. Did all I wanted done. I recommend this dealership to take care of your car. More

by dianethut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your experience and thank you for understanding! We truly appreciate it!

April 22, 2024

Everything was great. There was a delay due to staffing issues but was not a problem. More

by Nmcconahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your experience and thank you for understanding! We truly appreciate it!

April 20, 2024

58. 00 for a "free" inspection 44.00 emission sticker 11.00 for inspection sticker plus tax. 44.00 for that emission sticker is just wrong. The people I d More

by fiddler0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for taking the time to leave us a review, it is thanks to great customers like you that we can continue to improve. I greatly appreciate the compliment on our staff as they truly care about our customers. Your bill for 58.00 for the emissions and state inspections, I completely understand your disappointment, however the sticker prices are set by the Commonwealth, the labor to preform the services we provide free of charge to our customers. Your satisfaction is very important to us, next time you are in the area, please stop and see me as I would love to talk to you in person. With Much Respect, Joe Pantone General Manager

April 12, 2024

Courtesy, professionalism and service were outstanding. I would recommend Diehl Chevrolet to anyone who is shopping for a vehicle or who needs service. More

by jrshunter007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

April 05, 2024

Always pleasant to work with. ..communicates well and keeps s informed of progress/issues. Thank you. More

by rtwible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience with Randy. We truly appreciate it!

April 03, 2024

the service manager was awesome Kevin contact with me let me know when my car will be done, however I give deal overall as a dealership a one-star rating for several reasons first when I bought my truck ther More

by kennerdale1
Recommend Dealer
No
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Diehl Toyota of Hermitage responded

Hello. Thank you for taking the time to leave us a review and your thoughts on your time with us. First, I understand your concerns with items being left uncorrected or with issues from when the vehicle was manufactured, and I do sincerely apologize for your inconvenience on that end. I can't answer for the issues when you first purchased the vehicle and what was done as the Diehl Auto Group were not the owners at the time, however it is for sure my concern now. The other item you brought up is courtesy transportation which does indeed trouble me because it is always an option for our customers, if for some reason this was not presented to you as an option, I apologize. Thanks to good customers like you, we are able to take the good and bad and ensure our team is brought up to speed and trained so we don't have the same issue rear it's head in the future. If you would like to give me a call, please do - 724-347-7702 - Ext 5120 With Respect, Joe Pantone General Manager

March 27, 2024

Everything was good except o was there for 2 hours for inspection and an oil change . More

by roweboat38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience and your feedback about how long your service time. We truly appreciate it!

March 25, 2024

The dealership was very friendly and courteous. Very easy to make an appointment to suit my needs. Also very knowledgeable and answered all my questions More

by jamielp70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

March 16, 2024

Excellent service and support. They kept me informed at every level of the repair. I would definately refer them for your repairs More

by janegainard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

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