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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,875 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,875 reviews
March 28, 2019
Trust I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming h I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming here for 19 years. You do the math. More
by Adopted Bear
Verified CustomerEmployees Worked With
March 27, 2019
Easy, no pressure. Best car buying experience I have had. My Experience with Ron and Ed was amazing. Got me exactly what I wanted quickly. No pressure, it was actually a pleasure buying a car here. My Experience with Ron and Ed was amazing. Got me exactly what I wanted quickly. No pressure, it was actually a pleasure buying a car here. More
by patrickjraymond
March 27, 2019
Friendly Answer my question and set up appointment quickly. Understand the problem completely. The waiting area is comfortable. Complete the service efficientl Answer my question and set up appointment quickly. Understand the problem completely. The waiting area is comfortable. Complete the service efficiently. I am satisfied with this service. More
by CHANQSHING38
Employees Worked With
Tim Luong
March 27, 2019
Great personal care I purchased a used vehicle several weeks ago, it was a good purchase for us recently it wouldn’t start dead as if dead battery than it would start. I purchased a used vehicle several weeks ago, it was a good purchase for us recently it wouldn’t start dead as if dead battery than it would start. Kevin my service advisor was very thorough as was Bryan the shop foreman. the problem was intermittent and couldn’t be pinpointed. Ronald became involved and reassured me they would figure out the problem. He authorized a loaner vehicle. They finally were able to recreate the problem which was the key not being pushed in all the way. Very much appreciated the team effort to figure out problem. Thank you More
by Greyestouareg
March 27, 2019
An unusual repair done right! Our Golf's brake lights stopped working with no obvious damage after it was bumped from behind by another car. At the same time, the cruse control st Our Golf's brake lights stopped working with no obvious damage after it was bumped from behind by another car. At the same time, the cruse control stopped working - how come? Why would the brake lights and cruse control both stop at the same time? I was baffled. The Dirito wizards figured it out and fixed everything. Kevin suspected the connection was that the brake peddle is used to turn the cruse control off - and he was right! I'm always satisfied with their care for our cars. More
by CHRIS
Employees Worked With
Other Employees :
Don't know the service tech's name - but the repair was first class.
March 26, 2019
Making buying a car so easy Helping my parents look for a vehicle I knew going to dirito Brothers was going to be an easy and straightforward experience no hassle no pressure jus Helping my parents look for a vehicle I knew going to dirito Brothers was going to be an easy and straightforward experience no hassle no pressure just honest answers and very polite staff I love this place and so glad I am a repeat customer More
by WETWILLYO3
March 26, 2019
Second Lease from Dorito Bros WC Everyone here is so friendly and professional...from sales to finance. I absolutely loved working with Gus “The Bus” in sales. He took the time to edu Everyone here is so friendly and professional...from sales to finance. I absolutely loved working with Gus “The Bus” in sales. He took the time to educate me in the different models I was interested in and gained my trust and respect. I didn’t feel pressured in any way. This is the 2nd time I’ve worked with Dorito Bros in Walnut Creek and couldn’t be happier with my choice. As a single woman, it can be intimidating purchasing such a big-ticket item on your own and I feel 100% satisfied that I wasn’t taken advantage of and would recommend Gus and this dealership to any of my friends. More
by babzgotanewjetta
Employees Worked With
March 26, 2019
Great Service Center I took my car into Volkswagen because my left rear tire had a nail in the outer rim part. They took a look and new that I needed a new tire because o I took my car into Volkswagen because my left rear tire had a nail in the outer rim part. They took a look and new that I needed a new tire because of where the nail was located. They did an excellent job putting on the new tire. I am very happy with the service I received. More
by MollyK
Employees Worked With
Tim Luong
March 26, 2019
Easy Beginnings with a Horrible Ending The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, I recently moved here from Menlo Park. Everything was great until I decided to take the free shuttle downtown. I should have just stayed in the lobby. The pick up from the vw service center came in less than 10 minutes and the drop off went well. This happened around 12pm. I received a call at 2:49pm from Shannon that my car was ready. I called for a pick up from the shuttle at 3:13pm, a gentleman answered the phone and let me know the shuttle will be on his way. So, I waited until 3:53, no one came so I called back just making sure everything was fine. The same gentleman pick up the phone, put me on hold and said he was calling a driver to pick me up. Once, I got off hold he told me that he was going to have a Uber come pick me up. He was going to send me the Uber information through text message. So, I’m like okay I fine with that. I never received a text from him. Luckily for me, My girlfriend works right up the street and she got off of work at 4:20. She was able to pick me up and bring me back to the vw service center to pick up my car. I would have been stranded if it wasn’t for her. It’s a horrible feeling to be dropped off and lied to and ditched. This is unacceptable. I don’t remember the gentlemen’s name but I told Shannon what had happened and she’s such a sweet person. I had every intention on finding out who lied and never sent anybody to come pick me up and question him. I didn’t do that because it wasn’t worth it. I’m writing this in hopes you fix the problems or lack of communication between driver and dispatch. More
by menlopark04
Employees Worked With
March 26, 2019
Recall service Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on sh Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on short notice. More
by genevieveopal
