Dirito Brothers Walnut Creek Volkswagen

We came to the dealership because the check engine came on. The parts were not in stock and they were ordered. We were not in a hurry for the care to be fixed so the dealership kept it until the job was on. The parts were not in stock and they were ordered. We were not in a hurry for the care to be fixed so the dealership kept it until the job was completed. We are pleased with the results. More

The dealership was nice and clean. It was stocked with lots of cars to look at and pick from. It was stocked with lots of cars to look at and pick from. More

The customer waiting area is clean and comfortable but the seating is limited. There is complementary coffee, tea, and filtered water as well as free wifi. The service was completed sooner than the estima the seating is limited. There is complementary coffee, tea, and filtered water as well as free wifi. The service was completed sooner than the estimate. More

My fourth lease here and I always have a great experience. Everyone is friendly and does their best to help me find someone within my budget. experience. Everyone is friendly and does their best to help me find someone within my budget. More

John was great. I really enjoyed him, however, Sterling, was not so great and did not make this a very smooth transaction. Complaining about a 3% fee when customer w I really enjoyed him, however, Sterling, was not so great and did not make this a very smooth transaction. Complaining about a 3% fee when customer wants to use a credit card, is ridiculous. More

As always, we had a very good experience having our car (one of many VW's that we've owned) serviced at Dirito Brothers Volkswagen. Our longtime service adviser Kevin once again made this visit a pleasant (one of many VW's that we've owned) serviced at Dirito Brothers Volkswagen. Our longtime service adviser Kevin once again made this visit a pleasant experience. More

We were asked to come without an appointment then all they did was a visual check. We thought it was a quick. We have to come all the way from Oakley. Then this young man in the reception was kind of ru they did was a visual check. We thought it was a quick. We have to come all the way from Oakley. Then this young man in the reception was kind of rude. He welcomed us with no greetings and he looks annoyed. Not a good representaive. I seldom go with my husband for the service- so frustrating! More

This review is for the sales/management/finance department at Walnut Creek. David Dirito contacted me with regards to a Costco Auto Program inquiry. David was able to confirm availability of department at Walnut Creek. David Dirito contacted me with regards to a Costco Auto Program inquiry. David was able to confirm availability of a 2024 Atlas and to arrange for a test drive. The weather was not the best at the time of the initial test drive, and the color and seat combination that I wanted to purchase was not available. However, we were able to agree upon an initial trade-in and finance plan and to locate the vehicle I wanted within half-an-hour. David was able to locate and have the vehicle prepped and ready for a test within 2 weeks. Between the test drive signing paper work, and getting a briefing on all the tech features, the whole process was about 2 hours—about one of the easiest car purchasing experiences I’ve had. Ironically, the only other time I was in and out of a dealership faster was purchasing another Volkswagen. More

The service was done in a timely manner but there were a couple miscommunications about what time the department was closing couple miscommunications about what time the department was closing More

Great awesome service ! Nice group of people John, Gus Ed Miller I’m so happy I bought from these guys I will be referring everyone I know when looking for a car. Nice group of people John, Gus Ed Miller I’m so happy I bought from these guys I will be referring everyone I know when looking for a car. More