Dirito Brothers Walnut Creek Volkswagen

Great experience As soon as I walked into the dealership, I was welcomed by everyone. Felt warming and didn’t seem like anyone was pushing for a sale. As soon as I walked into the dealership, I was welcomed by everyone. Felt warming and didn’t seem like anyone was pushing for a sale. More

My VW Shop! Keeping this short and sweet...Ron Simi (Sales Manager) and Ed Miller (Finance) took care of us every car we bought to date. Nothing but excellent cu Keeping this short and sweet...Ron Simi (Sales Manager) and Ed Miller (Finance) took care of us every car we bought to date. Nothing but excellent customer service, no pressure, easy going folks. The experience here should be how all dealerships operate. Thanks and Ill be back when this next car gets old or I get bored. More

We’ve stayed loyal customers for YEARS!! Dirito ALWAYS takes care of us -and continues to do an AMAZING job! My Family has been long-time customers, since I was a kid -and now my Husband is Dirito ALWAYS takes care of us -and continues to do an AMAZING job! My Family has been long-time customers, since I was a kid -and now my Husband is a fan as well. More

Great experience with Service Deaprtment I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immedia I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immediately by Kevin. Kevin and I discussed my concerns and went over the process. He was kind and asked about my transportation and where I could wait comfortably, if needed. Kevin texted and sent me updates throughout my day, making me feel included in the repair process. When I arrived to pick up my car the check-out process was smooth and organized. I felt like a valued customer! More

Best Experience Ever I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly imp I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly impressed by the team's professionalism and commitment to my satisfaction. I would HIGHLY recommend this dealership. More

Excellent service. Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it wa Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it was going to be ready. Thanks Shannon. Kevin and Bob also did a great job helping me schedule my appointment. Thank you all. More

Responsive and Helpful Staff We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particul We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particular situation and spent time working with us on making the appropriate decisions for the car without rushing us to decide what to do. Past responsiveness by Service Manager Marc Venturella was exceptional and far above and beyond our expectations. Thank you Dirito Brothers. More

Excellent service Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time I need anything. Thank you. More

Shannon was great, service not so much Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake manifold and the A/C need to be repaired. also the radio had gone out and needed to be replaced. When they called to have us pick it up , they never replaced the radio and it had to be ordered, which took a week or so due to shipping. They replaced the radio and when we went to pick it up it did not work. A new unit needed to be ordered, which took another week. While a radio may seem like a trivial issue, the fact that they said it was ready and it didn't shows a lack of quality that makes you call into question the capability of the rest of the work done. More

Friendly and helpful Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with th Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with the fix and great service. More