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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews
Call Service Center (925) 448-9940

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 07, 2023

Very friendly and service was done in a timely manner. I will come back adain. More

by dgomez482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. It is a pleasure to learn that you had a very friendly and timely service experience with our Service Department on your recent visit. We look forward to seeing you again in the future at Dirito Brothers Walnut Creek Volkswagen when needed.

May 07, 2023

Professional, friendly service. Answered all my questions in a thoughtful, timely manner. I appreciated Sean’s attention to me and my car. Thanks! More

by robinhalprin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for your five-star review. We are glad we could make your experience something to remember. Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is here for you when you need us.

May 06, 2023

Our service advisor, Marina, was excellent to work with. 10/10. I also appreciated the arranged ride through Lyft. I would have given Dirito 5 stars if they stocked more parts in stock and I didn't have More

by KATHYVSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for taking the time to write this positive review. We appreciate your feedback and are very glad to learn that you had a great time working with our Service Team. It makes us happy to know that you enjoyed the Lyft ride provided for you as well. Thank you very much for being one of our valued guests and if you need anything else from us here at Dirito Brothers Walnut Creek Volkswagen, please feel free to reach out. We would love to earn your fifth star.

May 06, 2023

Excellent service as usual. Marina was my service advisor this time and she was very honest and helpful More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marina, Shannon
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May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its great to know that our Service Team provided you with an honest, helpful, and excellent service experience, GURKAN! We here at Dirito Brothers Walnut Creek Volkswagen appreciate your kind review, if there is anything else that we can do for you do not hesitate to reach out to us.

May 05, 2023

Had a regular service and additional repair done. Everything was completed on same day. No issues. More

by MACYW015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to complete everything promptly. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs. Take care!

May 05, 2023

Easily made an appointment. All went as expected. Many thanks for the good service experience More

by JMORTON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you leaving us a five-star review. It is great to know that it was easy for you to make an appointment and that everything went as expected during your visit. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Have a terrific day.

May 05, 2023

Everything was so smooth and fast. Value to customer. Keep up the good work. Hope to see this quality attitude maintained on my next visit. More

by Cemil Binlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Cemil, thank you for leaving us a five-star review. It brings us joy to learn that your visit was smooth and fast working with our team at Dirito Brothers Walnut Creek Volkswagen. You can always count on us to provide top-notch customer service. Take care.

May 05, 2023

The mechanics did great work on my car they knew exactly what was wrong with it. More

by SHERRY1617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for taking the time to leave us a five-star review. We're pleased to learn that our Service Team did a great job on your vehicle. You can always count on us at Dirito Brothers Walnut Creek Volkswagen for your automotive needs. Take care.

May 04, 2023

Everyone was great from the start to vehicle pick up. Wish this did not have a 15 word minimum. More

by ndrc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy at the desk...forgot his name 5 star
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

May 03, 2023

Everyone was very courteous. The service went as expected and explained. There was nothing unexpected. Great service. More

by VSCRUGGS0102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful for your five-star review. It makes us proud to learn that our Service Team was courteous, accommodating, and honest during your visit at Dirito Brothers Walnut Creek Volkswagen. We hope you continue to choose us for your automotive needs. Take care.

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