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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews
Call Service Center (925) 448-9940

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 28, 2023

Dirito Brothers efficient check in, go over service and work to be done, kept me updated. More

by COMPAGLIARUGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for writing about your five-star experience with our Service Department. It's rewarding to learn that our Service Team took care of your vehicle and updated you on the status. We look forward to assisting you here at Dirito Brothers Walnut Creek Volkswagen.

April 28, 2023

Sean was helpful and knowledgeable during my service appointment. In addition, he was communicative, prompt and had options available for me. I felt Sean truly had my interest at heart. More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil, Tim Luong
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May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team is thrilled to read that you had an amazing experience with us, MARK. If there is anything else that our team can do to assist you, please feel free to reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

April 27, 2023

This dealer provides great and fast service and their staff is very polite and nice More

by XCULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you taking the time to share your wonderful review and 5-star rating. It makes us happy to read that your visit here at Dirito Brothers Walnut Creek Volkswagen was timely, polite, and great. We are always happy to help.

April 27, 2023

Kevin was on time, professional, and kept me updated during the service process. Thank you! More

by WARNERDARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your amazing 5-star review. It is our pleasure to provide a professional, timely, and responsive experience from our Service Department. We hope you have a fantastic day.

April 26, 2023

Terrence was warm and welcoming even first thing on a Monday morning and I am consistently happy with my experience here More

by MORGANPANTANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence in service
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your experience with our team here at Dirito Brothers Walnut Creek Volkswagen. We are pleased you consistently find them to be warm and welcoming. Thank you for your loyalty and your business. Please let us know at Dirito Brothers Walnut Creek Volkswagen if there is anything else we can assist you with.

April 24, 2023

Dirito Bro dealership has always been friendly, on time easy to work with. Thank you. More

by P.SHERARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for your shining review of Dirito Brothers Walnut Creek Volkswagen. It is an honor to assist you and we truly appreciate your business, take care.

April 24, 2023

Kevin is Awesome guy. He knows what I need and always update me all the way through. He has excellent customer service skills,I never see him in stressful situation in th More

by RAJAPRT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service and updates from our Service team. Have a wonderful day from all of us at Dirito Brothers Walnut Creek Volkswagen.

April 24, 2023

Service person was very efficient, went over the servicing to be done on my vehicle. took care of my transportation needs. More

by COMPAGLIARUGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn the Service Department was very efficient and met all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

April 23, 2023

I always receive excellent service from Dirito Brothers and would recommend this dealership to all. More

by RUBYMADRID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Price
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback and for recommending our dealership. We are thrilled to hear that you consistently receive excellent service from our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your loyalty and look forward to continuing to provide you with exceptional service in the future.

April 23, 2023

Everyone I've worked with at Dirito Brothers have been friendly and easy to work with. Great communication and service was faster than expected! More

by Anne Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your automotive needs and for sharing your positive experience, Anne. We are glad to hear that everyone you've worked with on our Service Team has been friendly and easy to work with and that our communication and service exceeded your expectations. We appreciate your business and look forward to serving you again in the future.

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