Dirito Brothers Walnut Creek Volkswagen - Service Center

They provided the required inspection but did not reset my change oil light although I had told the service agent that I had just changed the oil and filter. Also, the required service was quoted around $ my change oil light although I had told the service agent that I had just changed the oil and filter. Also, the required service was quoted around $700 when I could get the same service for around $150 at a local oil changer. I do need to bring the car back in to look at the vent actuator which is making a clicking noise under the passenger dash. But, I am reticent to do so at these prices. Having been a long-standing customer I just through I should let you know. More

Great service. Great communication. Kevin kept me updated promptly and provided transport. Never felt rushed when he was explaining the service to me. Info felt tho Great communication. Kevin kept me updated promptly and provided transport. Never felt rushed when he was explaining the service to me. Info felt thorough and transparent. More

Appreciate the dealership being flexible in my drop off time. Gave a good estimate on the timing of pickup and offered a Lyft ride back home. time. Gave a good estimate on the timing of pickup and offered a Lyft ride back home. More

Returned car with missing parts. I declined the major repair and just asked to pick up car. It overheated immediately which it wasn't doing before and was missing a plastic piece the I declined the major repair and just asked to pick up car. It overheated immediately which it wasn't doing before and was missing a plastic piece the leads to radiator. Also the plastic over the engine was not snapped into place. It was just loose under the hood. Concerned it may not have been put back together correctly but I can't tell. Dirito bros has always been meticulous and reliable with service. I'm not too concerned bcz I probably won't be repairing it but thought I should mention those things More

Kevin was a great rep. Service was timely and drop off and pick up were easy. Service was timely and drop off and pick up were easy. More

Prompt service. Not only did they fixed my ID.4, they also arranged for a rental car and readied my vehicle on time as promised. Not only did they fixed my ID.4, they also arranged for a rental car and readied my vehicle on time as promised. More

The dealership and staff are great; it's too bad VW is dropping the ball with their EV safety recall! dropping the ball with their EV safety recall! More

Great service, good mechanical work, trusted. Marina is an awesome service consultant. I also appreciate the waiting area. Marina is an awesome service consultant. I also appreciate the waiting area. More

Very nice and timely, upfront about costs and what they were going to check on my car! were going to check on my car! More

Service was good. Communication problem, but solved. $400 dollars for a battery change seems expensive. However, I will return Communication problem, but solved. $400 dollars for a battery change seems expensive. However, I will return More