Dirito Brothers Walnut Creek Volkswagen - Service Center

I did not make an appt. but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and great communication. More

The window replacement went rather well, and I had not problems or complaints. It was a pleasant experience. problems or complaints. It was a pleasant experience. More

In January, I brought in my '17 Alltrack in to Dirito Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent when driving in heavy traffic. The adviser said they'd investigate and let me know if any necessary repairs would be covered under the bumper-to-bumper CPO warranty. About five hours later, I received a phone call from the service adviser who said they were unable to replicate the issue and that I could come pick up my car. When I arrived, the adviser directed me to the cashier where they charged me nearly $500 for diagnosis. How can this be when they did not perform any work on my car?? Regardless, how could they justify TWO resources spending MULTIPLE hours trying to replicate an issue under a variety of road/driving conditions (according to them)? On a previous service visit, I'd requested an suspension noise be looked into. On that visit, the technician disassembled the strut, reassembled/torqued all fasteners and lubricated where necessary, and didn't charge me a dime because it was a "known issue" per service bulletin. On this visit, the adviser said that both he AND the technician attempted to replicate the issue without success and decided to charge me for an arbitrary amount of service time they spent "diagnosing" a non-existent issue, according to them. I will certainly think twice before bringing my car back to Dirito Brothers Volkswagen again for service, I will not be referring any friends or family to this dealership for any transaction or service in the future. More

very good service and communication nice staff all over the lyft driver was good and amazing the lyft driver was good and amazing More

Friendly staff, ready when promised, clean facilities, drop-off inside out of the rain and wind. drop-off inside out of the rain and wind. More

Great service, attention to detail, very pleased with the total experience. A well trained Staff. total experience. A well trained Staff. More

Excellent customer service and great service. Good cofee. Great waiting space. Perfect time on time. Good cofee. Great waiting space. Perfect time on time. More

I am always impressed with Dirito Bros service department. on this day, I was a week late for my appt, and they got me in and they finished before the time promised. thank you so much! department. on this day, I was a week late for my appt, and they got me in and they finished before the time promised. thank you so much! More

I'm very apprehensive dealing with VW dealers based on my prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at e prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at ease. I sat patiently in the waiting lounge and noticed other service department customers were having a positive experience as well. Without a doubt the service department at Dirito Brothers VW has no peers. They have set the bar for service excellence. My service was assigned Sean Thomas . Sean is a consummate professional and was able to thoroughly explain the maintenance required for my wife's 2017 Golf R. I'm glad I drove almost 90 miles to Dirito Bros VW. In the future, my service appointments will be with Sean at Dirito Bros VW. Bill Retired Engineer and Air Cooled Porsche Enthusiast. More

Call people when their car is ready, I had to wait an extra day for no reason it was ready at 1:30 pm the day before. extra day for no reason it was ready at 1:30 pm the day before. More