Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,111 Reviews
Call Service Center (925) 448-9940

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
March 28, 2023

My wife waited 20 minutes to talk to a service advisor. There was an available service advisor that wasn't doing anything. It turns out that service advisor was assigned to our vehicle. Once the car was ac More

by jpehanick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrance
Report | Print
Mar 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Your feedback is greatly appreciated here at Dirito Brothers Walnut Creek Volkswagen. I would like the chance to speak with you about your recent experience with our Service Team and the level of customer care you received. When you have the opportunity, please contact me directly so we can discuss this further. Kind Regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 26, 2023

Every encounter I’ve had, I received excellent service. Great follow up by the service writers 👍🏽 More

by EDILITA.30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the 5-star review. We greatly appreciate you choosing to visit us at Dirito Brothers Walnut Creek Volkswagen. Have a terrific day.

March 25, 2023

Very friendly, efficient service and process. Clean facility and amenities. Sean was very helpful and thorough when listening to and responding to my concerns. More

by ADBBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Thanks for sharing about the friendly interactions, efficient care, and clean facility you experienced here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team takes pride in providing nothing but the best to our valued customers. We are always here to help.

March 24, 2023

Kevin was knowledgeable and helpful about some issues I inquired about and also recommended some services. More

by mattsmaldone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was knowledgeable and helpful ensuring you had a great experience. Thank you for your positive review, recommendation and for trusting us with your automotive needs. We are here if you need any further assistance.

March 24, 2023

Great experience! They found out what is wrong with my car. Good comunication and service More

by mm12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with your vehicle. We are here if you need any further assistance.

March 23, 2023

I always get great customer service and I really appreciate the ride service. Thank you! More

by JETTACHICK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

March 23, 2023

Sean is probably the best service specialist I have ever worked worth. He is spot on with his customer service approach. More

by kakievit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review. We are here if you need any further assistance.

March 23, 2023

Always beyond helpful and kind, the dealership (and Sean specifically) bends over backwards to provide great service each time I visit. Always feel like they’re straight with me and the Lyft rides back and More

by BLUTZ990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're happy our Sales Department could be of assistance at Dirito Brothers Walnut Creek Volkswagen. Please do not hesitate to contact us if you need any further assistance.

March 23, 2023

Told me they couldn’t reproduce the problem and didn’t make any extra effort to fix it. The problem remains. More

by CADY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Cady, I would really appreciate the chance to speak with you regarding your experience here at Dirito Brothers Walnut Creek Volkswagen. Please contact me at your earliest convenience to discuss this further. I thank you for bringing this to my attention. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 23, 2023

They did a great job. Even fixed my shades compartment. Neat! Would definitely go back for any car issues. More

by lilianmaureengavilan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Price
Report | Print
Mar 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with all of your automotive needs. We are here if you need any further assistance.

1
...
107
108
109
...
312