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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,265 Reviews
Call Service Center (925) 448-9940

3,265 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 13, 2023

Clean professional friendly Everyone is working to resolve all Volkswagen owners servicing issues Thank you More

by PJMULIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Jun 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It's wonderful to learn that you found our dealership to be clean during your visit. We're thrilled to know that our friendly Service Team was professional and worked hard to take care of your needs. Please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

June 12, 2023

Overall it was great. I dropped the car off at 9:15 am. The only problem was that it was supposed to be a 4 hour repair but the car was not ready until 5 pm. Otherwise eve More

by baserinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review, Baserinia. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

June 12, 2023

Customer service was outstanding, Marina Felix was so professional with following all the step of the way. More

by EDFRANCO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had an outstanding and professional experience with us. Please feel free to reach out if we can do anything else to assist you.

June 12, 2023

Excellent Staff, follow up and attention to detail. Great place to get the car serviced. More

by hharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is glad to read that our Service Team was excellent and you found it a great place to get your vehicle serviced. Please don't hesitate to reach out with any additional questions or concerns.

June 12, 2023

Sean is great and Hector is always available to help at the counter. Everybody is friendly! More

by marieasingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector was wonderful!
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Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review. We are happy to see that your experience with our team at Dirito Brothers Walnut Creek Volkswagen was helpful and welcoming. Take care.

June 12, 2023

Fast, professional service- Sean was clear and gave clear explanation of my cars issue. Excellent Service with a Kind staff. More

by jennyaydelott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its great to know that our Service Team provided you with a clear explanation of your cars issue, Jenny! We here at Dirito Brothers Walnut Creek Volkswagen greatly appreciate you taking the time to write this kind review and if you need anything else do not hesitate to contact us.

June 12, 2023

Friendly, honest service. Appointments always easy to make and they are ready for you when you arrive. Easy check out when done. More

by jancorona57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to provide friendly and honest service. We thank you for your business.

June 11, 2023

Pleasant, professional service and Excellent communication. Well taken care of by the staff at Dirito. More

by bmorse50
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
service rep, not listed
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. All of us here appreciate you taking the time to leave us this 5-star review. We are ecstatic to know that you had a pleasant, professional, and excellent experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Take care.

June 11, 2023

Marina was exceptionally helpful with the service help I needed. I appreciated her time and kindness! More

by DARA_DUANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. We are glad to read that our Service Team was exceptionally helpful. Please let us know if you have any additional questions about the service provided to you and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

June 11, 2023

Dirt Brothers team was helpful and understanding of our situation, thank you for making it easy for us! More

by RUBEN.L.FERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to share your great and easy experience with us here at Dirito Brothers Walnut Creek Volkswagen. We are glad to read that our team was helpful and understanding of your situation during your visit. Our team looks forward to working with you in the future.

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