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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,111 Reviews
Call Service Center (925) 448-9940

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 23, 2023

Sean made everything easy. If something wasn’t fixed he took the time out of his day to make sure it worked properly. More

by J.AUGUSTUS.HIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the amazing 5-star review. It is a pleasure to learn that you had an above-and-beyond experience with us on your recent visit. Please don't hesitate to reach out if there's anything more we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

March 20, 2023

Good experience other than the cost. Also, wished they hadn't changed my seat and steering wheel settings. More

by CBCCONLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review with us at Dirito Brothers Walnut Creek Volkswagen. If there is anything else you need or would like to discuss regarding your visit, please feel free to reach out to us.

March 19, 2023

The team was very professional and helpful. The overall experience was positive. The time estimated for the service was accurate and the Lyft service from and to the dealership is very convenie More

by AMITKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the awesome 5-star review. It is a pleasure to learn that you had a professional and helpful experience with our Service Team on your recent visit. Please reach out to us at Dirito Brothers Walnut Creek Volkswagen if you need any further automotive assistance.

March 19, 2023

Always a good service experience at Dirito Brothers! Responsive, thorough and pretty prompt in terms of when service is complete. Thank you Kevin Hubert! More

by gtty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Sales Team at Dirito Brothers Walnut Creek Volkswagen was very prompt and professional. We thank you for your business.

March 19, 2023

Efficient customer service Good communication that is clear and direct Kevin was a very good service tep More

by SSAGHERIAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it is wonderful to learn you received efficient, communicative service at Dirito Brothers Walnut Creek Volkswagen. We are glad you had a pleasant visit and thank you for your great review. It would be our pleasure to assist you with any future needs, have a great day.

March 19, 2023

Very responsive and highly professional. Kevin kept me informed about the work being done on my car and offered options. More

by JENNYJOHNL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Mar 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for servicing your vehicle here at Dirito Brothers Walnut Creek Volkswagen. We are glad our Service Team was responsive, professional, and informative during your visit, Jenny. Take care!

March 18, 2023

Went in for an oil change and a leak in my tire. Service specialist, Sean took care of everything and it went great. Was done within a few hours. More

by pjoshea4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Our Service Team is thrilled to have been able to provide you with timely care for your vehicle's oil change and tire leak. Should you have any future automotive needs, Dirito Brothers Walnut Creek Volkswagen is here for you.

March 17, 2023

I have never had any issues. Drive right in, walk right in and am assisted immediately. The dealership is very clean and all of the associates are extremely friendly. More

by JEN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It is nice to see, from your 5-star review, that you consistently receive accommodating and efficient service here at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to share your experience with us. Please let us know if there is anything else we can help you with.

March 16, 2023

Employees are personable and considerate. Nice that the dealership is family owned. Kevin Did a good job getting my Jetta repaired. More

by RPALTENGHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to write a positive review and sharing your experience with our Service Team. It's great to learn your Volkswagen Jetta is repaired and back on the road in superb condition! Please let us know if there is anything else we can help you with at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2023

The service was very prompt. did not have to wait for long. The software was updated. More

by pbhatnagar4532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We are pleased to learn that you had a prompt and timely experience with our Service Team on your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

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