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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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February 18, 2023
Its fine it’s clean people are nice could still be a bit more time efficient more time efficient More
by TIMCONDON
Verified CustomerEmployees Worked With
February 18, 2023
My experience was fine. It’s really not necessary to demand a review each time how would you rate me as a customer? It’s really not necessary to demand a review each time how would you rate me as a customer? More
by marcuslgm
Employees Worked With
I don’t remember his name but he was polite and efficient
February 15, 2023
Service center is clean and managed well. Professional service & good communication by the service rep Kevin. Professional service & good communication by the service rep Kevin. More
by REIKOFUTA
Employees Worked With
February 15, 2023
Parts department confirmed they had my part days before the appointment for an oil change and part install. After waiting 3.5 hours (2.5 hours in the waiting room at the dealership) I was informed that the the appointment for an oil change and part install. After waiting 3.5 hours (2.5 hours in the waiting room at the dealership) I was informed that they didn’t have my part and they only did the oil change. I would have rescheduled if the dealer had the courtesy to tell me that they no longer had the part I ordered. Not to tell me sooner during the actual appointment while I’m sitting there is horrendous service. 3.5 hours for an oil change is also too long. An alarm was going off for 2.5 hours non-stop while I sat in the waiting room. Employees were vocally dissatisfied by their quality of work environment and the ignored me to fix a printer when I came to pick up my car after the incomplete, slow service. Other dealers in the area provide car washes, timely service, and charge less. More
by enehrbas
Employees Worked With
Don’t remember
February 12, 2023
Service was quick and professional. Thank you Sean for being amazing and always conducting great customer service! Thank you Sean for being amazing and always conducting great customer service! More
by KATRINA5AMAYA
Employees Worked With
February 05, 2023
My service manager Marina did a fantastic job. She listened to my questions and confirmed the service that would be completed. The job was completed in less than three hours and I was on my way. She listened to my questions and confirmed the service that would be completed. The job was completed in less than three hours and I was on my way. More
by CYNTHIAJAFFE
Employees Worked With
February 01, 2023
Fantastic service! Wuick and errficient!will recommend to others.Kevin was very professional .Others good too Wuick and errficient!will recommend to others.Kevin was very professional .Others good too More
by SAGETWO
Employees Worked With
January 30, 2023
Everything was great. Everyone was friendly and the service was quick. Thank you for the help! Everyone was friendly and the service was quick. Thank you for the help! More
by DC
January 28, 2023
At my appointment, I was helped by Kevin, he was very efficient and helpful with my car. efficient and helpful with my car. More
by BERGESKELSEY
Employees Worked With
