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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,147 Reviews
Call Service Center (925) 448-9940

3,147 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 02, 2023

Sean was very personable and professional toward me! Car was taken care of in a timely manner. More

by RNJMTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this positive review. It was our pleasure to provide a professional and efficient dealership experience at Dirito Brothers Walnut Creek Volkswagen. Have a fantastic day!

March 02, 2023

Really good service. They gave us a ride downtown and back which was really nice More

by SAMUELSANTOS_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Mar 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with all of your automotive needs. We are here if you need any further assistance.

February 25, 2023

The staff was friendly and helpful. The maintenance service was pretty good and it was done within three hours of what I expected. More

by zoechiu50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Luong
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Feb 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review for Dirito Brothers Walnut Creek Volkswagen. We hope to earn an additional star from you on your next visit. Please feel free to reach out if you need help with anything else. Have an excellent rest of your day.

February 25, 2023

While I typically work with Marina, Sean took care of this visit and did a very nice job. He kept me apprised of what was going on and handled things precisely as I wanted them done. Further, after the More

by OBIEANDER
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to see from your rating and review that our Sales Team was able to assist you in an efficient manner. We appreciate your business and thank you from all of us here at Dirito Brothers Walnut Creek Volkswagen.

February 25, 2023

I purchased a 2022 VW ID. 4 in August 2022, and have had my car in the shop 4 times since then. Not only that, my problems are never resolved as additional parts always need to More

by andresmith0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Andre, When you get the chance, I ask that you reach out to me so that we can discuss the repairs that have been needed on the 2022 Volkswagen ID.4 you purchase here at Dirito Brothers Walnut Creek Volkswagen. We strive to provide nothing but the best to our amazing customers and I look forward to speaking with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Feb 25, 2023 -

andresmith0830 responded

Hi Kyle. I don’t think there’s much you could do to help my situation. I’ve been waiting about 3 months for computer module parts for one set of electrical problems with the car, now I’ll be waiting weeks for parts to fix my driver seat that I can’t adjust, and I’m waiting for a rear camera to be available to have that replaced. I’ve never had this many problems with a brand new car and this experience guarantees that owning a VW vehicle again will never be an option.

February 23, 2023

Francisco was very nice and knowledgeable. Dealership is very efficient. I like the use of Lyft to shuttle. More

by CARLAHANSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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Feb 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving a 5-star review for us at Dirito Brothers Walnut Creek Volkswagen. We're thrilled we could meet your expectations. Our accommodating team is available should you require any extra help.

February 20, 2023

The service center was quick and very professional. Thank you Kevin for your wonderful communication. More

by EMURRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any further questions and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

February 19, 2023

Efficient, did what needed to be done, gave my wife’s bug a $20 birthday gift off bill, she’s happy, I’m happy! More

by DONNAHARBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words, we're happy our team could be of assistance at Dirito Brothers Walnut Creek Volkswagen. Please do not hesitate to contact us if you need any further assistance.

February 19, 2023

Its fine it’s clean people are nice could still be a bit more time efficient More

by TIMCONDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to share your feedback for our team at Dirito Brothers Walnut Creek Volkswagen. Our team will be happy to assist with anything you need on your next visit.

February 19, 2023

My experience was fine. It’s really not necessary to demand a review each time how would you rate me as a customer? More

by marcuslgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but he was polite and efficient
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Feb 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback in greater detail, please feel free to reach out to me. I look forward to connecting with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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