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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews
Call Service Center (925) 448-9940

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 10, 2022

Very friendly with great customer service! My service technician followed up to let me know when the parts that were ordered had been received so I could make an appointment and get the repair More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Monica, we are thrilled to read our Service Team was both friendly and informative providing a great dealership experience. Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us a five-star review. Please don't hesitate to reach out if there's anything else we can do.

November 10, 2022

Kevin was so helpful. Great patience & thoroughness looking for the sound I couldn't describe. More

by PSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic - Pat I believe was his name, Tim Luong
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Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for coming to Dirito Brothers Walnut Creek Volkswagen. Our staff was happy to help you with patience and thoroughness. We appreciate your recommendation and look forward to having you back if you need us.

November 09, 2022

Service scheduled time and plan are always on time, within the car requirements and more than fair; Greatly appreciate the attention and support to determine the current recurring problem. Nice Work More

by kwmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Thank you for your review. We are happy to know that you continue to receive timely and attentive service here at Dirito Brothers Walnut Creek Volkswagen. Our Service Department takes pride in providing excellent support to our customers. Please reach out to us if you need any further assistance. We are always here for you!

November 06, 2022

Marina was swift and efficient at my drop off and pick up. She recommended to add a tire rotation, which I was happy to add and the price was very fair. More

by KATHYRAY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Kathy, we are so glad to provide you a swift and efficient service experience here at Dirito Brothers Walnut Creek Volkswagen. Our team is so appreciative and welcome you back anytime that you may need us.

November 03, 2022

Great service with clear communication and dropped off and picked up quickly. Will do all me servicing here. More

by kkostas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We cannot thank you enough for choosing Dirito Brothers Walnut Creek Volkswagen for your maintenance needs! Our goal is to not only meet your expectations but exceed them. Your loyalty to us is humbling and our Service Team is appreciative of your five-star rating. Thank you for your commitment to us for any future requests and please let us know if you have any questions!

November 02, 2022

Friendly people I recommend others to come in to Walnut Creek VW very trust worthily More

by MARIO.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Mario, we strive for a high level of customer satisfaction in all aspects of our dealership here at Dirito Brothers Walnut Creek Volkswagen. Excellent reviews like yours help us to continually improve to be the best. Thank you for the great review!

November 02, 2022

Everything is immaculately clean. Service staff very nice and accomodating. Great to check in with Andres who sold me my GTI! This is the 3rd VW I have bought from Dirito Brothers. More

by kathyknudson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kathy. Thank you for taking the time to share your positive five-star review for our teams. We are delighted to know our Service Team did an excellent job providing you with a high-quality dealership experience. We appreciate your continued loyalty to us. If we can be of any future assistance, please do not hesitate to contact us at Dirito Brothers Walnut Creek Volkswagen.

November 02, 2022

Easy to schedule with service department. . Great communication. Friendly and helpful staff. Highly recommended this dealership! More

by FADELLI5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. It's rewarding to learn from your five-star review that you enjoyed the benefit of being able to conveniently schedule your appointment. Our friendly and helpful Service Team was glad to assist you during your recent visit. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. Thank you so much for your recommendation.

November 02, 2022

Fransico was very helpful. I enjoyed going to dorito bros vw. I’ll be back again. More

by urbaninstinct20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fransico Vazquez
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Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to learn that our team was helpful during your recent visit at Dirito Brothers Walnut Creek Volkswagen. We welcome you to come back to see us again anytime. Take care!

October 31, 2022

Marina is always friendly, super helpful, knowledgable and responsive. I'm happy with the service and it was finished within the estimated time. More

by JVSHINN
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We are happy to read our team is always friendly, helpful, knowledgeable, and responsive. We appreciate your perfect star review, and our Service Team will be here to assist you with your automotive needs.

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