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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,149 Reviews
Call Service Center (925) 448-9940

3,149 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 17, 2022

Great services. Friendly staff. I had a great experience bringing my car in for service. More

by BUMBLE1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
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Nov 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a five-star review, we appreciate it. We are excited to have you as a customer of Dirito Brothers Walnut Creek Volkswagen. Be assured that you can always expect that same level of service, no matter what you need help with. Take care.

November 16, 2022

I’m always very pleased with the service and people I deal with at Doritos Brothers. More

by CARLTWO45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this great rating. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come see us again in the future.

November 13, 2022

Francisco was fantastic. My car was having a 80K miles service. The break was in need to be replaced. He was kind enough to give me a loaner to use for the next day while More

by vanessa.szumlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Vanessa, we are so glad you received an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you for this fantastic review and feedback. We hope to serve you again in the future.

November 13, 2022

I went in for an oil change. The team did more than an oil change replacing my filters among other things. Now the front air vents dont work. Terrible service. More

by RSTANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your experience with our Service Department. If possible, I would like to speak with you about the condition of your front air vents. Please call or email me directly at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 10, 2022

Very friendly with great customer service! My service technician followed up to let me know when the parts that were ordered had been received so I could make an appointment and get the repair More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Monica, we are thrilled to read our Service Team was both friendly and informative providing a great dealership experience. Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us a five-star review. Please don't hesitate to reach out if there's anything else we can do.

November 10, 2022

Kevin was so helpful. Great patience & thoroughness looking for the sound I couldn't describe. More

by PSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic - Pat I believe was his name, Tim Luong
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Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for coming to Dirito Brothers Walnut Creek Volkswagen. Our staff was happy to help you with patience and thoroughness. We appreciate your recommendation and look forward to having you back if you need us.

November 10, 2022

Service scheduled time and plan are always on time, within the car requirements and more than fair; Greatly appreciate the attention and support to determine the current recurring problem. Nice Work More

by kwmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Thank you for your review. We are happy to know that you continue to receive timely and attentive service here at Dirito Brothers Walnut Creek Volkswagen. Our Service Department takes pride in providing excellent support to our customers. Please reach out to us if you need any further assistance. We are always here for you!

November 06, 2022

Marina was swift and efficient at my drop off and pick up. She recommended to add a tire rotation, which I was happy to add and the price was very fair. More

by KATHYRAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Kathy, we are so glad to provide you a swift and efficient service experience here at Dirito Brothers Walnut Creek Volkswagen. Our team is so appreciative and welcome you back anytime that you may need us.

November 03, 2022

Great service with clear communication and dropped off and picked up quickly. Will do all me servicing here. More

by kkostas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We cannot thank you enough for choosing Dirito Brothers Walnut Creek Volkswagen for your maintenance needs! Our goal is to not only meet your expectations but exceed them. Your loyalty to us is humbling and our Service Team is appreciative of your five-star rating. Thank you for your commitment to us for any future requests and please let us know if you have any questions!

November 02, 2022

Everything is immaculately clean. Service staff very nice and accomodating. Great to check in with Andres who sold me my GTI! This is the 3rd VW I have bought from Dirito Brothers. More

by kathyknudson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kathy. Thank you for taking the time to share your positive five-star review for our teams. We are delighted to know our Service Team did an excellent job providing you with a high-quality dealership experience. We appreciate your continued loyalty to us. If we can be of any future assistance, please do not hesitate to contact us at Dirito Brothers Walnut Creek Volkswagen.

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