Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Sort by
August 12, 2022
Good service, followed through as explained when the car was dropped off. Kevin provided good communication throughout the day. was dropped off. Kevin provided good communication throughout the day. More
by SOPHIAB1
Verified CustomerEmployees Worked With
August 11, 2022
Service was good, but a question I asked was not listed on the service order or answered. Q: Can the Neutral Gear Selection permanently allow the vehicle to roll freely while placed in neutral without a on the service order or answered. Q: Can the Neutral Gear Selection permanently allow the vehicle to roll freely while placed in neutral without any further input? More
by DOUG.EB
Employees Worked With
August 11, 2022
Always very pleasant and helpful. Only thing is I would appreciate is an update on what the status is for car-net. Can’t seem to get anything on it. Service is always good. Only thing is I would appreciate is an update on what the status is for car-net. Can’t seem to get anything on it. Service is always good. More
by LJRISNER
Employees Worked With
Tim Luong
August 11, 2022
Had to call in 4 times for this appointment. .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and made sure everything was OK. I wouldn't know because no one ever spoke to me. So not a lot of trust with this place. Is it too much to ask for some respect, basic customer service, and for my questions to be answered? More
by Allychayes
August 07, 2022
It is a great place to go the service department is great. My service guy Sean i great to work with. Keeps you up to date with everything about your car great. My service guy Sean i great to work with. Keeps you up to date with everything about your car More
by SPIDERLG
August 07, 2022
Sean was polite and professional. I’m glad he is the EV expert in the service department. Went above and beyond to have our new ID.4 washed and charging when we returned to pickup. Th I’m glad he is the EV expert in the service department. Went above and beyond to have our new ID.4 washed and charging when we returned to pickup. Thanks! More
by PEZZOTTI
Employees Worked With
August 06, 2022
All procedures professionally done , Stayed in touch over 2 Days via text ! Kevin was truly Fantastic! 2 Days via text ! Kevin was truly Fantastic! More
by frhoward1
Employees Worked With
August 05, 2022
We have been customers of the Dirito Brothers for over 30 years, and we stick with them because of their honesty, their attention to detail, and their commitment to their customers. years, and we stick with them because of their honesty, their attention to detail, and their commitment to their customers. More
by LOUMCENTEE
Employees Worked With
August 04, 2022
I had a Friday emergency - a dead battery - and Kevin in the service department really helped me out. He and the rest of the department went beyond the norm for me, and I am very happy about it. Good work! the service department really helped me out. He and the rest of the department went beyond the norm for me, and I am very happy about it. Good work! More
by B.POITEVIN
Employees Worked With
