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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,150 Reviews
Call Service Center (925) 448-9940

3,150 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 02, 2022

Everything is immaculately clean. Service staff very nice and accomodating. Great to check in with Andres who sold me my GTI! This is the 3rd VW I have bought from Dirito Brothers. More

by kathyknudson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kathy. Thank you for taking the time to share your positive five-star review for our teams. We are delighted to know our Service Team did an excellent job providing you with a high-quality dealership experience. We appreciate your continued loyalty to us. If we can be of any future assistance, please do not hesitate to contact us at Dirito Brothers Walnut Creek Volkswagen.

November 02, 2022

Friendly people I recommend others to come in to Walnut Creek VW very trust worthily More

by MARIO.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Mario, we strive for a high level of customer satisfaction in all aspects of our dealership here at Dirito Brothers Walnut Creek Volkswagen. Excellent reviews like yours help us to continually improve to be the best. Thank you for the great review!

November 02, 2022

Easy to schedule with service department. . Great communication. Friendly and helpful staff. Highly recommended this dealership! More

by FADELLI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. It's rewarding to learn from your five-star review that you enjoyed the benefit of being able to conveniently schedule your appointment. Our friendly and helpful Service Team was glad to assist you during your recent visit. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. Thank you so much for your recommendation.

November 02, 2022

Fransico was very helpful. I enjoyed going to dorito bros vw. I’ll be back again. More

by urbaninstinct20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fransico Vazquez
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Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to learn that our team was helpful during your recent visit at Dirito Brothers Walnut Creek Volkswagen. We welcome you to come back to see us again anytime. Take care!

October 31, 2022

Marina is always friendly, super helpful, knowledgable and responsive. I'm happy with the service and it was finished within the estimated time. More

by JVSHINN
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We are happy to read our team is always friendly, helpful, knowledgeable, and responsive. We appreciate your perfect star review, and our Service Team will be here to assist you with your automotive needs.

October 27, 2022

It is neat , clean and professional. Everyone is friendly and it has been very accommodating for me to get service appointments. More

by RPALTENGHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco - 5 stars
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Oct 29, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We know the importance of having a great experience when servicing your car. We're so glad that you've had a positive experience with Dirito Brothers Walnut Creek Volkswagen, and that our Service Team was professional and friendly with you. Thank you for the 5-star review!

October 26, 2022

Kevin was accommodating as usual. I enjoy working with him and Maria. I’ve been a satisfied customer for over 19 years. More

by CHANUPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are overjoyed to have you as a 19-year-long customer of ours here at Dirito Brothers Walnut Creek Volkswagen. It makes us happy to see that you enjoy working with our team. Anytime you need us, please don't hesitate to stop by.

October 21, 2022

Everyone here is so nice and helpful. Experience is always great from Sales to Service. Never had a bad experience. Brought my daughter here to buy her new VW Taos too & she LOVES her car More

by DEEANNRIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
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Oct 23, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are glad to learn that you are consistently impressed with our Sales and Service Department, they'll be excited to learn about this perfect review. Thank you so much for being a valued customer of Dirito Brothers Walnut Creek Volkswagen. We hope your daughter had a great buying experience with her new VW Taos. Happy driving!

October 21, 2022

Francisco was wonderful. Great service and fast repair. Highly recommend and clean facility Will be back!!! More

by sferg03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Oct 23, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it brings us so much joy to know our Service Team left you satisfied. Thank you for your kind words and your recommendation. If you need further assistance, please contact us here at Dirito Brothers Walnut Creek Volkswagen. Have a great day.

October 16, 2022

I’ve taken my brand new 2022 ID. 4 in for service three times now since I bought the car in August and my problems still haven’t been fixed. Somehow the dealership and Volkswagen refu More

by andresmith0830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate the chance to address the feedback you've shared regarding your vehicle and service visits. When you have a moment, please contact me directly so that we can discuss this further. I look forward to connecting with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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