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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 29, 2022

Got in on time and out well within time estimated. Kevin was great in the admission process and following thru More

by CLAUDIAJALT70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that everything went as planned at that Kevin was helpful during the process. Thanks for choosing Dirito Brothers!

March 28, 2022

I am very pleased with my visit to the Service Department of Dirito Brothers. The advisor was courteous and professional. I especially liked the detailed explantation of the results of the check up. Thank yo More

by MARGARET.HARPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback. Nice to hear that all went well. We appreciate your business.

March 26, 2022

Good service with minimal waiting plus arranging for Lyft service. I was impressed by how quickly the vehicle was serviced and ready for pick up. More

by DICK.GRANDPA
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that your visit went smoothly and thank you for choosing Dirito Brothers VW!

March 22, 2022

Service was pleasant and prompt. Will be back for future service. Will you please wash cars as a complimentary service. More

by enyi80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive comments. And we've noted your request regarding car washes. Thank you!

March 21, 2022

Kept me informed of the process . Patiently answered my questions. Took one extra day to complete, but then the job wasn’t rushed. Too bad the “free” car wash after service isn’t off More

by WHJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2022

Service dept. was efficient, polite, and professional. Thomas was kind and very receptive. I was very impressed. More

by SNAKANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
First name Thomas?
Mar 24, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive comments and thanks for choosing Dirito Brothers!

March 16, 2022

Sean was very helpful in making my recent service experience excellent. He communicated the work that was going to be performed, timeline for work completion and gave me a thorough summary once the More

by ANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could be of service! And thanks for the review. Much appreciated.

March 15, 2022

Awesome, cordial and very helpful. Many Thanks for your honesty and integrity. I got exactly what I needed and nothing more. More

by MIKE@NCS-INC.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Very glad to hear that all went well, Mike. And thank you for taking the time to provide a review.

March 14, 2022

I trust this team of mechanics for my favorite car ever - the Alltrack! Sean Thomas is a delight to work with, as is the full staff. I felt the difference in my Alltrack after her 30k service! Thank you! More

by jbkoenig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that you and your Alltrack are back on the road after a successful visit! Thanks for the comments.

March 13, 2022

Service dept was great. unfortunately the problem with my new ID4 persists my need to find out what to do next More

by DAVID@PITTFAMILY.COM
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on our service, but sounds like there's still issues with your ID4. Please stay in touch.

Mar 14, 2022 -

DAVID@PITTFAMILY.COM responded

I am in touch with my service advisor.

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