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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,140 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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Verified Customer
May 17, 2022
Smooth visit to the dealer for tires and service. They were ready for me, they finished on time (and contacted me). There was a bit of confusion over some sale and promotion dates; another dealer mi They were ready for me, they finished on time (and contacted me). There was a bit of confusion over some sale and promotion dates; another dealer might have made it a hassle, but not Dirito Brothers. I was happy to have bought my car there. The happiness with my choice builds with each additional visit. More
by PROBERTS7
Employees Worked With
Other Employees :
The person who stocks the coffee in the waiting room.
May 17, 2022
Great service dept. Sean was very helpful. Not rushed, and very mindful of my time and expense. Overall, an excellent experience. Kevin was also great, and jumped in Sean was very helpful. Not rushed, and very mindful of my time and expense. Overall, an excellent experience. Kevin was also great, and jumped in to help when Sean was tied up. A well greased Service team! More
by sf_dweller
May 10, 2022
Great and timely service. I really enjoy the service here and will continue to use them. I really enjoy the service here and will continue to use them. More
by JCORBETT2
Employees Worked With
May 10, 2022
They were very helpful. I had Francisco assisting me, updated me on my car, and offered a Lyft home. He was very helpful and made sure I was taken care of. Overall had a gre I had Francisco assisting me, updated me on my car, and offered a Lyft home. He was very helpful and made sure I was taken care of. Overall had a great experience at this dealership! More
by Adalia Perez
Employees Worked With
Francisco
May 04, 2022
The guys behind the counter were rude and unprofessional. They seemed mad I interrupted them while they were eating cupcakes. But the guy behind the desk was great. The stars are all for him not clowns behin They seemed mad I interrupted them while they were eating cupcakes. But the guy behind the desk was great. The stars are all for him not clowns behind the counter. More
by PK2
Employees Worked With
May 04, 2022
It was a pleasure to work with Kevin Hubert. His communication with us was always prompt and clearly explained. He went above and beyond to make this repair experience completely satisfactory His communication with us was always prompt and clearly explained. He went above and beyond to make this repair experience completely satisfactory. I will definitely bring my vehicles for service or repairs to Dirito Brothers in the future. When I arrived to pick up my vehicle I was warmly greeted by Marina Felix who got my paperwork and vehicle to me. Excellent service from Kevin and Marina. They are a major asset to this company. More
by MONICA
May 04, 2022
I was very happy with my service appointment. Everything was on time, and handled with professionalism and courtesy, especially Sean. Would recommend Dirito Bros to anyone driving a Volkswagen. Everything was on time, and handled with professionalism and courtesy, especially Sean. Would recommend Dirito Bros to anyone driving a Volkswagen. More
by h.noll
Employees Worked With
May 04, 2022
The customer service and technicians were all friendly and knowledgeable. They always returned my calls or texts and could tell me what was happening to my car at any given moment. The technician even too and knowledgeable. They always returned my calls or texts and could tell me what was happening to my car at any given moment. The technician even took further steps to dig deeper into a problem so he could fix it all within warranty. More
by MICHELLE.BECKHAM
