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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 24, 2022

i have been a customer for at least 20 years. i keep coming back for the excellent and timely service.i plan on coming back for years to come More

by walterio6102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your long term business! We're lucky to have you as a customer. Thanks for the positive comments.

February 24, 2022

I appreciated how helpful Kevin the service advisor was. He gave lots useful informatin regarding my vehicle as well as possible next steps for my 2013 Jetta. Unfortunately after I returned home(10 miles More

by NANCYEPARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

So sorry to hear about the second code right after your recent visit. We're hopeful it's something minor and that we can get you back onto the road quickly. Thanks for the feedback.

February 23, 2022

Super helpful fitting me in as a walk up and keeping me on schedule so i didn't have to leave my car. More

by marquardt.michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could accommodate and thanks for choosing Dirito Brothers VW. Hope all remains well with your car.

February 23, 2022

The dealership was great and the service just about prefect. I wish they could have fixed my car at a reasonable price, but that never happened. Ended up leaving without any work being done except a mi More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're certainly glad that we've been able to provide you with a level of customer service that has kept you happy, but very sorry to hear about your disappointment in the VW brand. Consider swinging by the dealership to tell us a bit more about your recent experiences. Thanks.

Feb 27, 2022 -

N/A responded

Seriously? You want to hear more? I could also tell you about my wife's 2017 Alltrack SEL which we both LOVE but has this nasty habit of leaking through the sunroof that VW Marin can't seem to fix. Twice in 3 months! The car is extremely well cared for, looks brand new and only has 24k on the dial. It has gotten so bad, VW is considering buying the car back from us. If you really are in the mood for a few sad stories I would be more than happy to stop by on my next visit in the area. Heck, I would make it a special trip just to have someone hear me out, especially if you have a coffee bar.

February 22, 2022

Great place! The people here are very helpful and make sure your car is taken care of. A bit on the expensive side but quality work. More

by pyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback. We appreciate your comments.

February 22, 2022

Been buying cars and having them serviced at Dirito Brothers for years now. Dealing with them is always easy and straightforward. One reason I keep going back is because the service is excellent. Th More

by JA925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We truly appreciate hearing from our repeat customers. We try hard to keep people satisfied and it's nice to hear that we've been consistent in that regard for you. Looking forward to seeing you again!

February 15, 2022

Clean. Pleasant atmosphere. Well lit. Professional staff. Clean bathroom. Great waiting area. Courteous service staff. More

by RTRINI8087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

February 10, 2022

good place. pros. you spend more here but the work is always good and the staff is always very good. More

by BURNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

February 10, 2022

I really appreciate the Dirito Brothers dealership’s fast, friendly and professional service to me and my vehicle. More

by jlhawkins87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Feb 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We appreciate you taking the time to leave such nice feedback. Thank you!

February 09, 2022

Fats, reliable service with great communication from start to finish. Would highly recommend to anyone for their motoring needs. More

by RAY25HEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We couldn't ask for a better review! We are glad to know your experience was such a positive one. Thank you!

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