Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews
Call Service Center (925) 448-9940

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
November 05, 2021

Everyone has been very friendly and helpful. I am pleased with the most recent service. More

by MARISSATOMPKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience. Thank you.

November 04, 2021

As always, the servicing on my VW Atlas went smoothly and easily from scheduling, to drop-off, to updating the progress and finally to pick-up. More

by BJMHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for letting us know how smoothly your service went. We look forward to serving you again in the future!

November 01, 2021

Efficient service. Good communication. Clear conveyance of scope of work involved for the price. Great job. More

by KGHIA67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Report | Print
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience. Thank you!

November 01, 2021

Great courteous staff service deptartment open on Saturday will recommend to others work was done on time More

by JOHNC0342
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Report | Print
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience at Dirito Brothers. Thank you so much for the recommendation and great review!

November 01, 2021

Maybe it was bad timing but felt like a number not a customer when my car was serviced Oct 27 due to closure of VW for two extra days when power failed. More

by linzinwc
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
Nov 05, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We strive to provide the best service. We apologize if we seemed hasty at your service. As you can imagine, catching up on two days of lost time can be challenging. However, we always want every customer to feel valued. I am sorry to hear this was not your experience. We take your feedback seriously and will work to improve. Thank you.

October 28, 2021

Service was great and fixed the issue. Sean did a great job of explaining issue and resolution. More

by MCVEY.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean and everything went smoothly. Thank you!

October 28, 2021

Marina Felix is an excellent employee and I am glad to see her back at the dealership! More

by sar8444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful to hear! We think she's pretty great, too. Thank you!

October 27, 2021

Dirito Brothers Walnut Creek Volkswagen gave me excellent service and had my car in and out in no time! More

by SANDBWHITTAKER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so happy to hear this! Thank you for letting us know everything went so well.

October 25, 2021

Always prompt to call back m, set up appointments or respond to my car inquiries. Clean, modern and relevant More

by JOANE.STEWART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Communication is key! We are glad to hear that Kevin and the team stayed on top of it. Thank you!

Oct 28, 2021 -

JOANE.STEWART responded

You’re welcome

October 24, 2021

Thorough, complete and on time -- appreciate the great service at Dirito Bros. Keep it up! More

by VEVANS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are grateful you continue to choose Dirito Brothers and that Ron always delivers. We appreciate the positive feedback and will be sure to pass along the kudos. Thank you!

1
...
142
143
144
...
312