Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
October 23, 2021

Excellent service advisor. Explained everything thoroughly and answered my questions. Will come back in the future. More

by RHHOUSEHOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We are happy to know that Kevin was such a big help. We look forward to next time. Thank you!

October 23, 2021

Very professional. Kevin covered all the bases I always Very professional. Kevin covered all the bases I always feel good when I have my car serviced at VW Walnut Creek. More

by MichAndwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin and felt well taken care of. Thank you!

October 22, 2021

Good Custumer servers, but my car is not fix is doing the same issue that I take if I’m for More

by chavezmauro74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We are happy that Tim provided great customer service but are disappointed to hear that your car is still having an issue. Please contact us so that we can work to determine the cause. Thank you.

October 21, 2021

Clean service center. Professional, courteous and no hassle service with great communication and timely delivery. More

by DARIUSH_SHIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Happy to hear everything went so smoothly. Thank you for the positive feedback!

October 21, 2021

It's easy to write something nice when everything about out experience went our way, but this was a great reflection on VW as well as the dealership they handled a very expensive repair under warranty whic More

by JVBARAKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We are so happy to hear that everything worked out and it was all covered. Thank you for the kind words for Marina and positive feedback for the team. We look forward to serving you again in the (far) future! Thanks again.

October 21, 2021

Ok, mentioned low R front tire, and warning light which u cleared. Come to find out there was a nail in the tire! Quite visible indeed, but not noticed during the service. Warning light returned next day pr More

by CUMMEST
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Our apologies. Thank you for letting us know, we take your feedback seriously and will work to improve. Thank you.

October 20, 2021

Always great assistance with my car! Thank you Shannon and Marina!! I feel like family when I come there! More

by GENABOBINA1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Souza
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! We are glad to know Shannon and Maria made you feel so at home. Thank you!

October 20, 2021

I always feel like they explain things well and the work is done well and I feel confident my car is safe to drive. More

by CARLTWO45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's our goal! We are glad to know you are satisfied with the quality our services. Thank you for the positive feedback!

October 19, 2021

Great customer service and fast service. Called requesting an appointment for brakes service and they made it possible in the next morning. More

by GMIKHAIL
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We were happy to be able to accommodate you so quickly. Thank you for the positive feedback!

October 16, 2021

Dirito has provided consistently excellent sales and service ... for me since 2003. Kevin is great to work with during this time. More

by STEN_ALICE@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued support! We are glad to know that Kevin has been consistently awesome during your Service visits. We appreciate you taking the time to let us know, thank you!

...
144
...