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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,256 Reviews

3,256 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 01, 2022

Fixed a relatively minor design problem quickly and at no cost. Kyle the GM took great care of us as did our service advisor Marina. More

by CHRIS@EARLYWORD.COM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to have been of service and glad to hear you were treated well. Thanks for choosing Dirito Brothers.

April 01, 2022

Thank you Thomas for your amazing customer service! While I waited for my car you kept me up to date about my car and got me out of there on time. Job well done! More

by jeffvivo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that it went so smoothly! Thanks for the feedback.

April 01, 2022

They are Really fast and efficient. Since they took 3 hours with my car they gave me a ride to the veranda and picked me up when my car was ready. More

by diana_delrey97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your patience during that Service visit so we could make sure everything was completed properly. We appreciate your business and your kind comments.

March 31, 2022

The staff is friendly and the place is nice but they could not figure out why my car cannot start intermittently. More

by YUGUO9300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

They always do a great job. I always feel like they care about what you need and help with what ever they can. More

by W.MOLINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We definitely care and certainly appreciate your business.

March 29, 2022

Got in on time and out well within time estimated. Kevin was great in the admission process and following thru More

by CLAUDIAJALT70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that everything went as planned at that Kevin was helpful during the process. Thanks for choosing Dirito Brothers!

March 28, 2022

I am very pleased with my visit to the Service Department of Dirito Brothers. The advisor was courteous and professional. I especially liked the detailed explantation of the results of the check up. Thank yo More

by MARGARET.HARPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback. Nice to hear that all went well. We appreciate your business.

March 26, 2022

Good service with minimal waiting plus arranging for Lyft service. I was impressed by how quickly the vehicle was serviced and ready for pick up. More

by DICK.GRANDPA
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that your visit went smoothly and thank you for choosing Dirito Brothers VW!

March 22, 2022

Service was pleasant and prompt. Will be back for future service. Will you please wash cars as a complimentary service. More

by enyi80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive comments. And we've noted your request regarding car washes. Thank you!

March 21, 2022

Kept me informed of the process . Patiently answered my questions. Took one extra day to complete, but then the job wasn’t rushed. Too bad the “free” car wash after service isn’t off More

by WHJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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