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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,113 Reviews

3,113 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 03, 2021

I've done this before. As always, I was given the very best service and because of my age (87) time is always of the essence and work done, as always takes that into account. No coffee on offer yet More

by GBJANED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas initial contact is a very thoughtful and pleasant young man.
Sep 08, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Whoohoo! Thanks for the kind words and thanks for rolling in a "little yellow bug"! We're happy to help keep you both safely on the roads. (Sorry about the coffee; we're working on getting back to normal and still keeping everyone safe). Be well!

Sep 08, 2021 -

GBJANED responded

I shall see you in Nov. for the annual check up. Forgive my typing errors......Hi to Ron Simi!

September 03, 2021

I moved out of the Bay Area and by choice make the 125 mile each way journey to have my VW serviced by Dirito. I even inquired about buying an additional car from them I'm so satisfied with my Tiguan and More

by ROBFOOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Sep 08, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's a big commitment and gesture of loyalty that we truly appreciate. Thank you for sharing your thoughts. Very happy to hear you're a satisfied customer. Safe motoring and enjoy!

September 01, 2021

Car was repaired quickly and efficiently. I was worried it was going to be a while in the shop but they diagnosed the problem and fixed it right the first time. The service tech explained how the frontal c More

by Squanto Bodeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so happy to hear your issue was resolved - and you got some good info. Knowing what is going on is key, sounds like Tim was super informative. Thank you for the positive feedback!

August 31, 2021

Super great service, my car was repaired the following day! Wasn't expecting that !!! Marina was super nice,professional, very comfortable with service !!! First class all the way ! More

by theduckla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great news! We're happy to hear that your service was completed faster than expected and that Marina was such a gem. Thanks for the positive feedback!

August 31, 2021

They took the car in ASAP to correct the issue. Got the car back to me in good time. …. Zzz zzz zzz zzz zzz zzz More

by dgnugent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience.

August 31, 2021

Great service, on time, on budget. No issues, no surprises. Friendly and helpful service people. Easy to have my service needs taken care of. Will go there again. More

by JON33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! We look forward to serving you again in the future. Thanks for the great feedback!

August 29, 2021

Sean was so nice and kept me informed while my car was being worked on so I could decide whether I could wait for my car or needed to take a Lyft to work. It worked out great. My daughter and I were abl More

by LEANNE.OWENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Planning and communication are key, we are glad to know Sean helped you with both. Thank you!

August 28, 2021

Everybody was great... Shannon, Kevin, and Sean did their best to take care of things even though it was a 3-visit warranty issue. Lyft rides back and forth to home were painless. More

by wrwagoner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

While we're sorry it took three visits, we are happy to hear it was ultimately successful and that Kevin, Shannon and Sean were a great team to work with. We are more than happy to provide your Lyft ride - thank you for the positive feedback!

August 28, 2021

Everyone was very professional and courteous. They were great sending a car to pick up my dad to come get his car. He was very happy with the results. More

by JENO57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience. Thank you!

August 28, 2021

Very smooth quick, professional & easy for the customer. They provided a very Friendly service. Rapid arrangement of Lyft for pick and drop. Even charged my electric vehicle. More

by Srk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! We are glad to know you were well taken care of with a Lyft ride and free EV charge. Thanks for the positive feedback!

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