Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
August 13, 2021

Again, Marina in service nails it. I can take my long summer camping trip confident my Atlas will be fine. She followed through on the weird hitch and wheel cowling issues. More

by Matt W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Matt, Awesome! We appreciate you letting us know what a big help Marina was and that she thoroughly prepared your vehicle for a big trip. Thank you!

August 13, 2021

Excellent service all around from scheduling the appointment to picking up my car. Kudos to Kevin. He made sure the complete service was done prior to my road trip. More

by BSONNEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! Thanks for letting us know how thorough Kevin was. Enjoy your road trip!

August 11, 2021

The service was great! Marina was very helpful and thank you for the Lyft ride. I am very happy with the service provide. Thank you More

by ELOSO63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! Thanks for letting us know how helpful and accommodating Marina was during your service and by providing a Lyft!

August 07, 2021

Kevin walked me through major maintenance options and set expectations for when the car would be ready. Everything on point and on time Facility is at an easy location, super organized in and out. Waiting More

by lilpuwawa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin and the service department. We appreciate the kind words for our waiting area! Thank you!

August 07, 2021

Always a great experience here. Such friendly staff and they make an effort get you in and out for service. Highly recommend getting your cars here. More

by GINA.DETOMASI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Aug 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Gina, We're so glad to know you receive consistently great and speedy service. Thank you for the positive feedback and recommendation! We look forward to serving you again in the future!

August 07, 2021

Brought my car in for its yearly check up when I got in the car to leave air conditioning didn’t work how to reviewing the paperwork that they furnished it showed that they had checked it and it was good l More

by toriluc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Luong
August 07, 2021

I had a 2005 diesel beetle timing belt, thermostat and temp sensor replaced. Additionally, the brake fluid was flushed. All in all an extensive service list. The car was returned very clean in the engine More

by BJ_ATKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! Thank you for sharing your positive service experience with Sean. We are glad to hear he was communicative and thorough and that your diesel Beetle is running great! Please do not hesitate to reach out should you need anything else. Thank you!

August 05, 2021

Aug 4, 2021 I had Excellent service. I appreciated Kevin's thoughtful service in explaining what needed to be done the AC in my Golf Wagon. Lynda Rexroat More

by CHEFLYNDAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Lynda, Awesome! Thank you for letting us know how knowledgable and helpful Kevin was during your service. Please do not hesitate to reach out with any further questions or concerns. Thank you!

August 01, 2021

Appreciate the service and team at Dirito! Great service and sales. I especially appreciate their combination of great internet and in person support. Thank you More

by THEFLOYDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are glad to know you found navigating online and in person to be easy and useful. Thanks for letting us know how professional and effective the team was for your visit!

July 31, 2021

Thank you for your service, nice and fast service and timing. In and out without issues or hold ups. Recall was performed nicely and no charge. More

by AlexF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Alex, for your great review! We are glad to know your recall repair went smoothly and quickly.

...
150
...