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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 28, 2021

Work done was good and the service rep was friendly and gave me all the information I need. More

by CCSYSTEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

June 28, 2021

Excellent work and Marina was very knowledgeable and very sweet. My car works wonderfully plus I got smogged. I am truly happy with Dirito Bros VW... More

by RWILLRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to hear about your excellent experience with Marina! Happy to hear you are smogged and ready to roll! Thank you.

Jul 01, 2021 -

RWILLRN responded

Thank You for the response. I bought my car at Dirito Bros. and I hope we can continue working together for years.

June 27, 2021

Service is always great at Dirito Bros. I am so happy I purchased another Jetta after my previous Jetta (240,000 miles) was totaled. I just had the car serviced for the first time, < 5000 miles in 1.5 year More

by zuemar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like you take great care of your cars! We are grateful to have your positive feedback and look forward to serving you again in the (far) future! Thank you.

June 27, 2021

Fast, efficient, and friendly. I would go back in a heart beat More

by BETHE925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience.

June 27, 2021

It was very excellent and very friendly. Iam very satisfied More

by nader195635
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are very happy to hear it. Thank you!

June 26, 2021

Great service, employees and communication. Been going here for almost 10 years and will purchase future cars here as long as great customer service continues! More

by tonimtisch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon- Service manager
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We plan to continue being awesome! Thanks for being a loyal customer and for the great feedback!

June 25, 2021

Very reliable, easy to find, friendly service staff that made us feel welcome. More

by bigfishjonathane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect, that's what we like to hear. Thank you for the great feedback!

June 25, 2021

Great service, responsive, communicative. Good use of tech (online sign-up / texting). 7 More

by Greg
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Greg, Happy to hear you found our online system effective and helpful and that your time with us went well. Thank you!

June 23, 2021

This dealership was very easy to work with and very friendly. I had previously used Volkswagen of Oakland but during my last appointment they were rude a condescending. Sean was very informative an More

by slpneal1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean , Tim Luong
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Sorry to hear about your experience elsewhere, but we are happy we good offer a much better experience. Thank you for the positive feedback for Sean!

June 23, 2021

Very thorough and professional care during an important time of service to my car. Trust the staff to deliver professional, complete, and attentive service. More

by William
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi William, We are very happy to hear this, thank you for your positive feedback and support. We were happy to be of service!

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