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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,137 Reviews

3,137 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 25, 2021

I have a super mega hyper extended warranty that costs quite a bit and I have to pay for tire rotation? Didn’t wash my car and didn’t get a courtesy vehicle like last time. More

by STOYAN.HRISTOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerard Rose
May 25, 2021

Great serviice. Car was ready sooner than I expected. No problems with anything. I always get excellent service at Dirito Brothers and will continue to bring my.car there. More

by kroop4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very happy to hear this! I am glad to know you always get great service with us and we look forward to seeing you next time. Thank you!

May 25, 2021

Tim, the service advisor was so nice and helpful since Tim, the service advisor was so nice and helpful since it's my first time to have my car service in your dealership. That was a good experience. More

by JPIDLA1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 04, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! Thank you for letting us know how helpful Tim was, and welcome to Dirito Brothers!

May 23, 2021

I arrived assuming something was wrong with my car because i could no longer pull up and out of my driveway. Actually, the car was smarter than I am; if the defroster was on, this driveway feat was no More

by PROBERTS7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Cars are getting incredibly smart these days! We are happy that Kevin was able to save you time and money with a quick fix. Thanks for the positive feedback!

May 21, 2021

Great people. Great service. I have confidence in the honesty and integrity of the people at Doritos Brothers. This is very important as I continue to have my service done there. More

by JOHNLYDON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clara is very sweet.
May 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are honored to have earned your confidence. Thank you so much for the positive feedback and your continued support!

May 21, 2021

Mr Kevin was very nice and was very helpful to me. I wish him and his screw GOOD LUCK! My car was finished on time More

by BADEOMARCELINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so happy to know that you had a good experience with Kevin and the team. Thanks for the well wishes!

May 20, 2021

Sean was very friendly, and took note of my complaint when I dropped my car for a service/parts. Sean is not listed in the service dept below. I only wish there was a rental car option available on si More

by JESSICA.R.GONSALVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Luong
May 21, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jessica, We are glad to hear that Sean took great care of you! And we appreciate your honest feedback about some areas in which we could improve. Your feedback has been forwarded to management, thank you for letting us know.

May 20, 2021

Place is. Cleanand customer service is awesome. Friendly management. They explained everything and whatever is in service and they finished on the promise time. Excellent service. More

by CELMART20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 21, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! That's what we like to hear. We are happy to know that your service went smoothly and everyone was on their A game. Thank you!

May 19, 2021

Everything was great! Quick check in process, and service was done timely. All of the issues that I had with the car were resolved and good to go! More

by JONATHANJAY56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
May 21, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good service experience. Thank you for the positive feedback!

May 14, 2021

Great service! Marina made sure I had my service done same day and was able to help me any way she could if it took an extra day. So friendly and personable More

by KIMBERLY_CALVILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Thank you for letting us know how helpful and timely Marina was. I'm happy to hear we were able to get everything done on time.

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