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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 16, 2021

Kevin Hubert was very professional and I feel Dirito Brothers is the best!!! He kept me informed on when my car would be ready and on work being done on it. More

by Linda McNevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Linda, We're so happy to hear about your great time with Kevin! Thank you for the positive feedback, we'll be sure to pass along the kudos. Thanks!

April 16, 2021

Sean the service rep., did his job in a professional and friendly manner. He is definitely” into VW” which is a interest I have also. More

by CGARCIAAV6
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean ?
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

VW is the best! We are happy to hear that you and Sean had a great experience working together. Thank you for sharing!

April 15, 2021

Had to drop the car for a couple of recall items. Was able to schedule online. Dropped the car off, was helped immediately and picked it up that afternoon. No problems and prompt service. More

by Scot
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it. We are glad to know that our online scheduling worked well for you and that you received prompt service. Thank you!

April 14, 2021

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25! More

by aleksey.bogdanov
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review!

April 14, 2021

I took my turbo bug for recall on air bag. Tim was very professional and prompt, and kept me informed of status of the service. Shannon was also efficient and friendly while checking out. More

by FULLCUTEMAMA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Tim Luong
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear - professional and courteous communication. Thank you for the positive feedback for Tim and Shannon!

April 14, 2021

Cost of labor was very, very high compared to other service centers but I was unable to get into my usual shop due to a waiting list. They fixed my problem and provided good service. More

by LINGWENDIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback, we are glad to hear that your service was satisfactory.

April 13, 2021

Great Service! We are new to the area and were really impressed by the efficiency and follow-through shown by Kevin, our service consultant. He was also able to recommend an upcoming sale on tires which More

by dalexander5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Welcome to the Bay Area! We are happy to have you and glad to hear that Kevin took such great care of you. We look forward to working with you again.

April 13, 2021

Excellent service by all. Marina was amazing and efficient. Ron put me in good hands! Everything went smooth and easy. I would highly recommend Dirito brothers. Top notch organization! More

by AnnAffinito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience and appreciate your recommendation. Thank you for the positive feedback for Marina, Ron and the team!

April 10, 2021

Kevin is greathe is helping me now for many yearskeep Kevin is great he is helping me now for many years keep up the good work Kevin he always is professional and he always calls me back when i leave More

by bavaria1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Way to go Kevin! We are delighted to hear that you have been getting great service from Kevin consistently. Thank you for sharing!

April 08, 2021

Sean was great to work with. He took all my concerns down and everything was fixed within a couple of hours. Great service all around. More

by bsamoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Sean was professional, accurate and timely. We appreciate the positive feedback.

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