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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 16, 2021

Great service. Reminded me about something I forgot to ask for, so I didn't have to worry about it not getting done and having to go back again. More

by stolva.stb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear that your needs were anticipated and taken care of. Thank you for letting us know, we appreciate you taking the time to write a positive review.

March 14, 2021

Sean was my contact. He is open and friendly, listened to why I brought my car in and explained in a straight forward manner the process his end. He answered all of my questions and gave me an approximat More

by CORLANI8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear that Sean demonstrated our values for excellent customer service! Thank you for sharing this positive feedback.

March 12, 2021

Marina was amazing. Such a friendly, welcoming demeanor. She asked me to come by whenever convenient so she could assess the damage and give me an estimate. She worked hard to get it repaired quickly. More

by CFRASCHIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback for Marina! We are sorry that your overall experience wasn't better rated. I would be grateful to get more feedback from you so we can work to improve. Please contact us at your convenience. Thank you.

March 12, 2021

Exceptional service! Kept me updated regularly with the process of my vehicle and provided a detailed report upon completion. Worked hard and long hours to finish the work on my car as fast as possible. More

by ald1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We are happy that you're happy. Thanks for the positive feedback!

March 10, 2021

The dealership is quite pleasant. Though surveys that The dealership is quite pleasant. Though surveys that act like they are a school assignment requiring a specific number of words are quite aggrava More

by timdonovan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Tim, We are happy to hear your experience at the dealership went well and we appreciate your feedback regarding the survey. Thank you!

March 10, 2021

They were communicative , thorough and very professional. I have leased/purchased my vehicles at Dirito as have my extended family. Highly recommend dealing with them. More

by MICHAELOLSON51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! Thank you for your continued support and recommendation! We look forward to next time.

March 06, 2021

Service department has always been great with customer service, details and explaining repairs needed. Andy was wonderful, had my car ready as promised and went through some repairs that is required. Will More

by Dj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Andy. We look forward to serving you again in the future!

March 02, 2021

Booked appointment for service with ease. At check in friendly, helpful and informative support. The drop off and pick us was easy and all in all an efficient well run operation. More

by DONNA.NUTLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! We are happy to know that everything went so smoothly and according to plan. Thank you for letting us know!

February 28, 2021

i have always liked dirito brothers for service. always done right the first time and they usually have the day and time that i can bring my car in. More

by BPAY25
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We try to accommodate to your schedule and are happy to know that you consistently get great service, Thank you!

February 27, 2021

Thank you and thank you and thank you and thank you.... twenty five words... thank you and thank you and thank you and thank you More

by THEDETRES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

You're welcome! And thank you for the very positive review!

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