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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 06, 2021

Better Than Most Dealers! The ONLY thing I would change is the fact the THIS Review is FORCING me to write At Least 25 Words before the system will allow me to Submit it. This is Still America, and we shou More

by TJIMPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review! Sorry about the word minimum, we'd remove it if we could. We look forward to serving you again in the future!

April 06, 2021

Tim was extremely patient and hard working in a getting this accomplished. I really appreciate his communication and reliability. Please keep up the great work! Thanks Dan Garig More

by DANMGARIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin was very good at checking us in and follow up., Tim Luong
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Dan, Thanks for the positive feedback for Tim and the team! We're always happy to hear good things from our customers.

April 04, 2021

Efficient, convenient. Good communication throughout the service. Easy drop off process in the early mornings. Very pleased with the process and will be returning in the future More

by JESSAMYMLAMBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! We look forward to working with you again. Thanks for the positive feedback!

April 03, 2021

Marina has helped me on several occasions and each and every time she has explained very thoroughly the issue with my vehicle and kept me updated. More

by TERESA3MARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We are glad to know that Marina consistently takes great care of you. Thank you!

April 03, 2021

Well-organized and attentive to details, the front-end customer service staff was welcoming and friendly, answered all my questions and processed my car's maintenance smoothly. More

by brianbkarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! This is what we like to hear from our customers. Thank you for letting us know that everything went well.

April 02, 2021

good as should be for simple service issues. Thank you good as should be for simple service issues. Thank you for being competent. l l l l l ll l l l ll l l l lll More

by CHRIS@BUONHUASI.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to be of service, thank you for the positive review.

April 01, 2021

Great service - a little expensive for the items completed, but easy to book and good communication from the team members. They walked through the list of items completed. More

by MikeB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear your service was thorough and up to our high standards. Thank you for the positive feedback.

March 31, 2021

word word word word word word word word word word word word The service was fine and my car was given back with service done. More

by skeewee_bugsbunny
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for taking the time to leave a positive review.

March 31, 2021

I prefer to have Dirito Brothers to maintain my VW GTI even though I live in San Francisco. The customer service and maintenance work is always the best. More

by DEJANNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you coming all the way to see us! Thank you so much for the positive feedback and continued support!

March 30, 2021

Ron Semi was a joy to work with. He was personable, knowledgeable, professional, and prompt. Ron made my buying experience easy! Working with Dirito was fantastic! More

by bupcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to know that Ron helped make your car buying experience such a positive one. We look forward to working with you again in the future! Thank you.

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