Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
September 26, 2020

Professional, friendly service! If they don’t get it right the first time,, they make sure it is done right the second time! Thanks for the extra attention. More

by MICKEORM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could give you accurate service and care, thank you for your patience. And thank you for the nice review!

September 24, 2020

Very helpful and excellent work done. I was very happy with everything. They took great care of my car and the entire staff was very nice. More

by CARRILLOJOSEDEJESUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! Thank you for letting us know how well your experience went, and for taking the time to write a nice review.

September 24, 2020

All was good. My service advisor was very nice and helpful. I was just a little Disappointed my car was not washed after and had ash all over as when I had dropped it off it had just been washed and More

by MICHAEL_DIGIROLAMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear your service was satisfactory, but we do apologize for missing the car wash. We appreciate this feedback so we can continue to improve our services. Thank you!

September 23, 2020

Kevin is my manhe helped me for almost 20 Kevin is my man he helped me for almost 20 years excellent service lyft gave me a ride to the house and picked me up also Hermann Kelber More

by bavaria1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Kevin is THE man! And we appreciate your continued patronage, Hermann, thank you!

September 22, 2020

Great experience with Dirito Brothers Walnut Creek! The customer service during the purchase process with Jim was awesome and also the post-sale service. Definitely a great dealer. More

by AllanY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cord, Tim Luong
Sep 22, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear our team was able to serve you and demonstrate how we do business here. Thank you for the kind words for Jim!

September 22, 2020

The service provided by Kevin was thorough and timely. He informed me of upcoming maintenance and the condition of my tires. I am very pleased with the service at Dirito Brothers in Walnut Creek More

by GLANCE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Great! We're happy to hear that Kevin took such good care of you and your car. Thank you for the great review!

September 20, 2020

Great experience Great experience Great experience Great experience Great experience great people yes yes yes yes yes yes purple red purple red red red red More

by CAROLENADING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you had a great experience! Thanks for the 5-star review!

September 17, 2020

Because of Covid, more care visible to customer when picking up my car would have been appreciated. I'll be glad to talk to someone! More

by LILY.MULLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Lily, thank you for the positive review,! We've received your comments regarding Covid care and have relayed this feedback to our Service Manager about a follow up. Thank you.

September 16, 2020

Service was great really easy and fast process they were able to address all questions I had and look at any issues I had brought up More

by elliott_hull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that! Thank you for taking the time out of your day to write a positive review!

September 16, 2020

Just handled very professionally...I did not know what was wrong, Marina took a look, knew what was wrong, took my car to service and within an hour, all was corrected. Marina is a tremendous customer se More

by NORMACIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Marina is the best! Great to hear she so quickly solved your issue. Thank you for the kind words and great review!

...
177
...