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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 16, 2020

Service was great really easy and fast process they were able to address all questions I had and look at any issues I had brought up More

by elliott_hull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that! Thank you for taking the time out of your day to write a positive review!

September 16, 2020

Just handled very professionally...I did not know what was wrong, Marina took a look, knew what was wrong, took my car to service and within an hour, all was corrected. Marina is a tremendous customer se More

by NORMACIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Marina is the best! Great to hear she so quickly solved your issue. Thank you for the kind words and great review!

September 15, 2020

Excellent job !Thank you very much !I am very happy Excellent job ! Thank you very much ! I am very happy with my recent and past repair services. It was an overall excellent value. Thanks ag More

by SWANSON.RICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Rick! We're always happy to have you. Thank you for taking the time to write such a nice review!

September 12, 2020

Service to just change oil at 120..00 was a bit pricey. Also, didn't wash my car which had been done at past services. Staff very nice and professional. More

by fdaman0010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your missed car wash, we apologize for that oversight. Thanks for writing a positive review!

September 12, 2020

Easy appointment, drop off and repairs. As usual, great experience. Car was ready as promised and they are flexible if I can't pick it up until the next day. More

by woodburyhome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We're happy to hear your appointment was on time and of good quality. Thank you for the nice review!

September 12, 2020

Dirito Bros tends to be a bit pricey for service, and tends to over-evaluate needs maintenance or repairs, but Shannon, their Service manager, is committed to customer satisfaction and is willing to work More

by GDAMarin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this, we take our customers' feedback seriously. We are happy to hear that Shannon worked with you and found a solution. Thank you!

September 10, 2020

great experience here! Easy to make the appointment and Kevin explained things to me in a way I could understand! Will definitely be back and would recommend More

by MELINDACBRASIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good, easy experience with Kevin. Thank you!

September 09, 2020

Had appointment and car not looked at for three days...unable to remember name of person who made the appointment. I was told had only one employee to do diesels More

by COES58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We apologize for the delay in your service. I understand how frustrating that can be. We will be working on our communication procedures to avoid further incidents like this. We appreciate your understanding.

September 05, 2020

They have it together at this dealership. Always a good experience. Kevin is professional and knowledgeable. By far exceeds other VW dealerships in the area. More

by Tito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Tito! Always nice to have you. We appreciate you letting us know what a great job Kevin did!

September 01, 2020

Everything was good except the price which is way more higher than other Vw dealers. This was my first time here, very good customer service, but the price for a oil change was higher than other places! More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear your experience was good and thank you for your feedback regarding pricing.

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