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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 14, 2020

Another great experience! Good safety measures during pandemic and, as always, exceptional service! Checked in quickly, my Jetta was ready on time, dealer provided Lyft rides, More

by wrwagoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella, Tim Luong
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent to hear! So glad everything went smoothly. Thanks for taking the time to write a great review!

July 14, 2020

Fixed the big problem, but forgot to fix the smaller problem They fixed my big problem (engine overheating), but forgot to check the A/C vent that was not blowing air, even though I had specifically asked them t More

by chloestonepage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am so sorry there was a miscommunication with Kevin. When I asked him Monday he thought you asked him to wait on the diag charges for next time and just fix the overheat issue this time due to cost. I am so sorry and so is Kevin. When you are ready please call him directly and he will help you get the vent issue fixed

July 13, 2020

Kevin in the service department went above and beyond! He actually drove to another dealership to pick up the part that was needed so that my car could be finished earlier than anticipated. The only reason More

by CASSIE.DECKER
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 15, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for telling us how well Kevin treated you to get your car fixed!

July 12, 2020

Marina was great! Got me taken care of and updated me on the situation with my car, in a timely Manner. Thank you Dorito bros! More

by JASLENE4410
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Jaslene! So glad you had a great experience with Marina and the team!

July 12, 2020

My Tiguan got repairs done at the roof area and water was leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. More

by JORANACA
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy we could remedy the situation, thank you for the positive review!

July 12, 2020

Not having a good experience. Customer service wise I had great customer service from Tim. I brought my car in for an initial oil leak. Spent a lot of money to fix it. I broke down the same day I picked it u More

by WALLY0826
Recommend Dealer
No
Employees Worked With
Tim Luong
July 11, 2020

Great and fast service. Staff was super friendly and Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. More

by MIKEYSURAAG
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear you had such a great experience with Marina, thanks for the 5-star review!

July 11, 2020

Excellent Service But Substandard Vehicle Clean-Up Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping m More

by jponeill4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the constructive feedback, we're glad Marina took such good care of you. Thanks for the positive review.

July 10, 2020

Great service but no vehicle sanitizing Kevin was great in getting me checked in for my service. Car was done on time. I was kind of surprised the car was not sanitized before returning it More

by darcyvansiclen
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a positive review. We do try to adhere to all health directives, and will aim to do better!

July 10, 2020

There was a misunderstanding on my appointment date that day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the More

by MSMARTIJA
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your understanding given the current circumstances and for still taking the time to give us a positive review!

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