Dirito Brothers Walnut Creek Volkswagen - Service Center

Felt like the kind of service experience that I used to receive back in the U.K. Everything is set up to make the customer’s life as easy as possible. And, from what I could see, every precaution is take receive back in the U.K. Everything is set up to make the customer’s life as easy as possible. And, from what I could see, every precaution is taken to keep everyone safe during this new ‘normal’ time of COVID-19. Marina was my direct contact In the Service Department and is very knowledgeable; all service options were explained to me; all my questions answered. Marina fully explained any future remedial work required on the car including exact costs. There was no hard-sell or any pressure to have further work carried out. More

Great service experience Easy service experience. Kevin was helpful in sorting out our warranty issue and did a great job keeping us informed of the warranty repair timeline. Easy service experience. Kevin was helpful in sorting out our warranty issue and did a great job keeping us informed of the warranty repair timeline. Thanks again! More

Kevin did a great job. He checked us in quickly, didn’t oversell and kept us posted on the service which ran overnight. Happy 4th. oversell and kept us posted on the service which ran overnight. Happy 4th. More

I came in for my 10K service & the Dirito staff was excellent. I am ready to live there I love them so much. Yes I’m moving in. excellent. I am ready to live there I love them so much. Yes I’m moving in. More

Kevin is an amazing employee. Knowledgeable, efficient, great communicator. Makes getting work done on my car bearable. Give him a raise, keep him happy. Thanks great communicator. Makes getting work done on my car bearable. Give him a raise, keep him happy. Thanks More

Good place to bring my Jetta Efficiently run dealership. Friendly, efficient staff with good communication. My issue with car play wasn't resolved and I do not think the staff sho Efficiently run dealership. Friendly, efficient staff with good communication. My issue with car play wasn't resolved and I do not think the staff should be wearing bandanas for face masks. I was seriously uncomfortable getting in my vehicle after seeing that the delivery driver was only using a bandana as a face mask. More

Excellent service/friendly service rep. WE always get great service. Shannon is the service rep we always book with and she is extremely efficient, friendly and a pleasure to deal with. We WE always get great service. Shannon is the service rep we always book with and she is extremely efficient, friendly and a pleasure to deal with. We always get updates quickly if anything is found beyond the current service. We've owned 6 or 7 VW's over the years and on top of the fact we like the cars it is the great service that keeps us coming back. More

Kevin is friendly. My car was done in an hour when estimate was 2 hours. The waiting room was comfortable although there's a cigarette smell. estimate was 2 hours. The waiting room was comfortable although there's a cigarette smell. More

Routine service made easy The service team (I worked with Tim) is always helpful. They are quick to respond to questions and concerns and they make routine service visits a br The service team (I worked with Tim) is always helpful. They are quick to respond to questions and concerns and they make routine service visits a breeze. More

I had a great experience. Staff was friendly and helpful. I was able to use a Lyft so I could get out and not have to wait. helpful. I was able to use a Lyft so I could get out and not have to wait. More