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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,256 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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Verified Customer
August 22, 2020
I was greeted immediately upon arriving for my appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehic appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehicle would be ready for pick-up. I was contacted by text when my vehicle was complete, on time and at the price that was quoted....no surprises. Car was clean and everything was handled with Covid care. More
by MICHAELOLSON51
Employees Worked With
August 21, 2020
We have been happy customers for years now! We have referred friends and family to the dealership and they also experience friendly and professional service. Thank you! referred friends and family to the dealership and they also experience friendly and professional service. Thank you! More
by THEDETRES
August 19, 2020
My car was recalled for a very significant reason. Tim and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...a and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...again! More
by SJEWEL
August 16, 2020
Almost perfect Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, whe Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, when I asked why, a lame excuse answer. More
by JILL_REINER
Employees Worked With
August 15, 2020
Shuttle service Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. Fo Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. For some reason three drivers were dispatched and none could find my house. Eventually I called an UBER driver and paid for the ride myself - I wish a reimbursement had been offered by Dirito Bros. More
by GILL1
Employees Worked With
August 13, 2020
The price was little high at first we had to call other dealerships and got a better quotes. The car was served and we’ll know more when drive it. dealerships and got a better quotes. The car was served and we’ll know more when drive it. More
by NICKBHAKTA
Employees Worked With
Not listed
August 13, 2020
So far so good Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So fa Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So far no complaints More
by AOZH
Employees Worked With
August 11, 2020
Always get great service, Kevin is an outstanding service rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. More
by B
August 10, 2020
Worst customer experience Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB More
by LICEO
Employees Worked With
