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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 08, 2020

Maint & Warranty - During COVID-19 Please with the standard service items, the courteous staff, timely delivery ... and their approach to ensuring a safe space and a COVID-19 clean vehi More

by Bob P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear we provided a well rounded service experience!

May 08, 2020

Great Service. Always get great service at Dirito. Dropped my car off on Thursday with no rush to finish it and was contacted promptly when it was ready for pickup. More

by ASMITTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for saying that about Kevin , it really made his day!

May 06, 2020

Always honest, courteous, on time, high quality and at reasonable rates. I definitely trust my VW needs with Dirito Brothers Walnut Creek. Kevin is great! More

by carrie.baldwin
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
May 07, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to let us know how Kevin has treated you will and earned your trust.

May 06, 2020

We are glad to be back to our oldest service advisor A year ago we leased Golf-e from the Royal Group dealership in San Francisco, When the time came to servicing it, we were thinking about doing it in More

by LUDABUDAEVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We also are very happy Marina decided to return to us. Thank you for letting us know how well she has taken care of you in the past and now.

May 06, 2020

Totally satisfied I continue to be very happy with the service I get from Dirito Brothers. Kevin does a great job of helping me understand what is going on and what nee More

by amypitt830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We couldn't agree more. Having a trust worthy service consultant is worth its wait in gold and glad you found that in Kevin.

May 04, 2020

Great Experience Everything went smoothly. My vehicle received the two recall items fixed and it was in a timely manner. Thank you. All employees that I had contact wi More

by JCALIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We were very pleased to hear our people treated you well and were professional and courteous

May 03, 2020

Drop off was easy, they provided a shuttle service to and from home, work was done quick. Dealership seemed clean enough and had places to wash hands. More

by ARI
Recommend Dealer
Yes
Employees Worked With
Tim Luong
May 05, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for letting us know you had a great experience with us

May 02, 2020

Everything went very smoothly. I appreciated coming back to a full charge on my e-Golf. I will definitely be back for service next year. More

by mshachat
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella
May 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for responding to Kevin's email survey and the 5 star rating you gave him. I am glad we had to time to get your car fully charged also. See you at the next service interval.

May 01, 2020

Thank you! Having the pickup and drop off really made life easier during the shelter in place. I’m always happy having work done at Dirito, been a client since 2008. More

by TURTLE808
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
May 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am really glad we were able to help in these difficult times. Thanks for being a loyal customer!

April 30, 2020

We are always pleased with the service we receive from these folks!!! Been customers for years. Service department is top notch - always personable and professional. More

by THEDETRES
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella
May 01, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time and letting us know how happy you have been with our staff. Its really motivating to hear such nice comments.

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