Dirito Brothers Walnut Creek Volkswagen - Service Center

Due to good ol’ COVID-19, I didn’t think I had a hope of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of the Global pandemic. The factory in Germany didn’t have any in stock. There was no way that Marina could give me a firm date on when I would have my car back due to all of these things that were out of our control. Marina was able to assist me in obtaining alternate transportation that worked for my family in the mean time. She kept me updated as she received information and when the parts did arrive, my car was ready to go at the time she told me it would be, and the process was very clean, calm and comfortable. I have always had great service at this facility and this was just another example of the top notch customer service the staff strives to provide. More

40,000 Service plus re-calls Always receive great service. Friendly and professional. The service representative (Kevin) always makes it a pleasure to come in. Easy to get a ride Always receive great service. Friendly and professional. The service representative (Kevin) always makes it a pleasure to come in. Easy to get a ride and the quality of work done is always thorough. Thanks More

Tim was very kind and took care of my car quickly. He explained what was the service for my car and how long it would take. Easy to go in and go out. explained what was the service for my car and how long it would take. Easy to go in and go out. More

Just what the doctor ordered Simple, organized, prompt, friendly, thorough and just what I needed. An excellent customer service experience in the middle of a world crisis. Than Simple, organized, prompt, friendly, thorough and just what I needed. An excellent customer service experience in the middle of a world crisis. Thank you sincerely. More

I brought my VW CC in for a recall item. Kevin, the service writer took excellent care of me. This dealership takes good care of you after the sale. service writer took excellent care of me. This dealership takes good care of you after the sale. More

Service for Airbag recall The service department's customer support staff is great. The woman who handled my visit--Shannon?--was effective, efficient, and totally pleasant. The service department's customer support staff is great. The woman who handled my visit--Shannon?--was effective, efficient, and totally pleasant. Everything happened as and when promised with the recall work. Thanks for the Uber! More

I love Dirito Brothers VW. Everyone is friendly and knowledge. I never have a problem that can’t be solved. I recommend them to everyone knowledge. I never have a problem that can’t be solved. I recommend them to everyone More

A Pleasurable Experience If you want to receive a great deal and honest folks, drive on into Dirito Brothers. The staff there are outstanding and always see to it that you're If you want to receive a great deal and honest folks, drive on into Dirito Brothers. The staff there are outstanding and always see to it that you're completely satisfied with their service. It's always a pleasurable experience at Dirito Brothers. More

Good communication Tim patiently answered all my questions. He called to let me know about some problems. The car was ready when promised. Next steps were discussed. Tim patiently answered all my questions. He called to let me know about some problems. The car was ready when promised. Next steps were discussed. More

A Positive Experience Nice quite and professional dealership. No lines to wait in. Polite and professional service oriented employees. The car was ready earlier than though Nice quite and professional dealership. No lines to wait in. Polite and professional service oriented employees. The car was ready earlier than thought. It was left outdoors and was pretty dirty when I picked it up. Before leaving my car for service I always detail it. I dropped it off clean and got it back dirty. Someone drove through dirty water and splashed the sides of the car. Also there were 53 miles on it when I picked it up. Radio was left where the driver was listening to it. Cruise control was on and seat was where they left it too. Reminds me of a time when a dealership commuted in a past car of mine for a week while they waited for parts. More