Dirito Brothers Walnut Creek Volkswagen - Service Center

Did what they promised to do. The car was clean at pickup. Everything works as it should. The car was clean at pickup. Everything works as it should. More

They are reliable quick and fast to take action in helping me everytime i have a problem on my car helping me everytime i have a problem on my car More

Always first class. They are busy...while you are waiting, I recommend taking a stroll in Walnut Creek. They are busy...while you are waiting, I recommend taking a stroll in Walnut Creek. More

Kevin always takes amazing care of me and my vehicle. Very friendly, knowledgeable, communicates well, and really appreciate his transparency and hard work. Very friendly, knowledgeable, communicates well, and really appreciate his transparency and hard work. More

Excellent communication. Excellent customer care and service. Excellent work performed. Trustworthy.. Will return and recommend. Excellent customer care and service. Excellent work performed. Trustworthy.. Will return and recommend. More

Easy to get appointment and get prompt service, Good service on the car most of the time service on the car most of the time More

Alberto was very kind and helpful in resolving the issue with the engine malfunction. The service was excellent, and the car runs like new. with the engine malfunction. The service was excellent, and the car runs like new. More

I do not want to write a review at this time. Thank you for not bothering me again. Thank you for not bothering me again. More

I recently took my car in for general maintenance for $1,500 and picked up my car, only to have the engine light come on as I got close to my house on the same day it was picked up. When I took my car b $1,500 and picked up my car, only to have the engine light come on as I got close to my house on the same day it was picked up. When I took my car back in, I was told that the timing belt needed to be replaced and that there had been damage to the engine from the timing belt. I was told that it would cost upward of up to $8,500 to repair. If I had just taken the car in for inspection and maintenance, how was this not caught? I have been taking my car to Dirito Bros. VW since I’ve owned it and I’ve never had such a disappointing experience. I’ve never had a problem paying for recommended service, and had the inspection been properly done, i would have gladly paid for the service. I would’nt need to be writing this disappointing survey, or be put in a position to have junk what was previously a good running 2012 vehicle with only 92K miles that had always been serviced (at your dealer) with no previous issues due to the new service to fix the vehicles repair exceeding its value More