Dirito Brothers Walnut Creek Volkswagen - Service Center

Service was great. They were able to schedule me in the day after I called and get the work I needed done. They were able to schedule me in the day after I called and get the work I needed done. More

The service here was beyond any experience I have ever had at a dealership. All of the staff were amazing. From the very beginning Sean was amazing and kept me updated on what was going on. They went abov had at a dealership. All of the staff were amazing. From the very beginning Sean was amazing and kept me updated on what was going on. They went above and beyond in every aspect. This is the first time I have used this facility and they have got a customer for life. More

They are super competent and have always been more than fair, especially when there were a couple of minor issues with previous cars. I’ve purchased 4 VWs in the past 6 years ! fair, especially when there were a couple of minor issues with previous cars. I’ve purchased 4 VWs in the past 6 years ! More

Despite the fact that I had never been to this dealership before, nor would I spend any money there (because I was there for a recall repair), the staff made sure that the process was comfortable throughout before, nor would I spend any money there (because I was there for a recall repair), the staff made sure that the process was comfortable throughout - got me into a rental car while the work was being done, and checked for an additional recall/warranty repair that turned out to be needed. A special note - if you are one of the diesel owners, Phil is the diesel specialist and knows the cars inside and out, and is eager to chat with the owners. Shame on your survey for not including the TDI on the list of cars :). More

Great service, prompt communication, and timely completion service — ease in setting appt online and no delay in starting service on time completion service — ease in setting appt online and no delay in starting service on time More

This dealership staff excels at providing the highest quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diag quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diagnosis and repair, enabling the critical, early return of my VW Jetta Sport. From 18 mos. ago when I bought the car new from Dirito Brothers, all interaction has been categorically superior. More

Marina was really great. She called back often and accommodated my schedule to get my service done. She called back often and accommodated my schedule to get my service done. More

Great customer service. Everyone is friendly and helpful. My car repair was done quickly, and the price was reasonable. Highly recommend Kevin and Dirito Bros for any VW se Everyone is friendly and helpful. My car repair was done quickly, and the price was reasonable. Highly recommend Kevin and Dirito Bros for any VW service needs. More

I was able to get the recall that my vehicle needed completed in the day of my appointment completed in the day of my appointment More

I had a great experience at [Volkswagen Dealership], thanks to Mr. Kevin. He was very professional, kind, and went above and beyond to make sure I was comfortable. He even offered me coffee and, when I thanks to Mr. Kevin. He was very professional, kind, and went above and beyond to make sure I was comfortable. He even offered me coffee and, when I needed a ride home, he arranged an Uber for me. That thoughtful gesture really made a difference. More