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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews
Call Service Center (925) 448-9940

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 31, 2025

Great dealership! Sean was very helpful and advised exactly what was needed for the car. Very personable and friendly. I’d definitely recommend More

by stuart.harte77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review of Dirito Brothers Walnut Creek Volkswagen. We're glad to know you had a great experience and received helpful, straightforward advice about your vehicle. It's great to see that the personable and friendly approach from our Service Team made a positive impact. We truly appreciate your recommendation and look forward to assisting you again.

May 31, 2025

Maintenance for my 16 years Rabbit. Everything OK. Why are you asking to write 15 words? Next time I won't add review at all More

by AOZH
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your review. We are glad you had a positive experience during your visit to our Service Department for your 2009 Volkswagen Rabbit service appointment. Don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen for any future needs.

May 30, 2025

My car drives pretty good after the service. Everything got done on the same day which I really appreciated. More

by KULAFU18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience. We’re glad to hear that our team took care of everything promptly at Dirito Brothers Walnut Creek Volkswagen.

May 30, 2025

The 5 stars I gave is for Marina and the young gentleman who greeted me when I entered the service garage. They’re both wholesome and professional. I’ll give three stars to the lady( sorry don’t know her na More

by HYDEEONG1765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad to hear that your visit was pleasant, and that our team members were able to assist you professionally. If you would like to further discuss the level of customer service you received when calling our Service Department, please contact us at Dirito Brothers Walnut Creek Volkswagen.

May 29, 2025

Courteous service. Clear description of the work that will be conducted on my car. Appreciate the Lyft service. More

by SCO2615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're pleased to hear that our courteous service and complementary Lyft option met your expectations. If we can be of any further assistance, please reach out to us at Dirito Brothers Walnut Creek Volkswagen.

May 27, 2025

The staff, are always friendly and welcoming. They take time to listen to my comments and explain in detail what needs doing More

by BETTS5982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind feedback. We're glad our team made a positive impact with their attentive service during your visit here at Dirito Brothers Walnut Creek Volkswagen.

May 26, 2025

Good people make great employees make happy customers all of which can be found at Dirito Bros VW More

by IJCAREY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team here at Dirito Brothers Walnut Creek Volkswagen. We appreciate your support.

May 25, 2025

Every thing worked and great as usual as I have my third GTI from this dealership. First two I leased this one I financed to own. More

by PARTHIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your vehicle. We're glad to have you as a loyal customer. Enjoy your newly financed GTI.

May 23, 2025

The rep was very good and helpful! Great and friendly service and well informed reps More

by HCONNIE3692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and are glad our team was able to help. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 18, 2025

Service advisor, Kevin, was great. ..did exactly what I wanted and wasn't pushy at all. More

by GLASSALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team provided the service you were looking for. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

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