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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 20, 2025

Mike Raft was so easy to deal with and talk to. He even responds to my text and calls after i purchased my car from him. Sean Thomas was also good when I have my car inspected. easy to talk to More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you had such a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your feedback, and take care.

April 19, 2025

This was the first time I brought in my vehicle. Kevin was great. Easy communication; Knowledgeable, Friendly, More

by MDEBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our team provided you with an easy and knowledgeable experience. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 19, 2025

Excellent customer service was received on this occasion. Prompt communication and good video explaining what repairs were needed. More

by BGPEMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and are glad to know that you had a positive experience with us at Dirito Brothers Walnut Creek Volkswagen.

April 19, 2025

I have been going Dirito Brothers for 11 years to have my car serviced and in all that time I have never had a negative experience. From the first time to the most recent I have been treated like a friend no More

by LCV707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

It's wonderful to hear that you've consistently had positive experiences with our team at Dirito Brothers Walnut Creek Volkswagen over the years. Thank you for your loyalty, and take care.

April 18, 2025

I was delighted with the service as well as the people. Thank you and see you in my next service. More

by zeromtesfai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a positive experience with our team. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 18, 2025

thank you. service was high quality and effective. always appreciate coming to this location in Walnut Creek More

by melissabonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We always strive to provide high-quality service at Dirito Brothers Walnut Creek Volkswagen.

April 16, 2025

The panel wasn’t properly put on the bottom of my car. As soon as I left the dealership and got on the highway, it disconnected and was dangerously dragging against the road. There was clearly and error i More

by BAKER.NICHOLAS91
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent service experience. Can you please contact me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 13, 2025

Kevin and the entire staff of Dirito Brothers Walnut Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. More

by LINNAA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and look forward to serving you again.

April 13, 2025

My car was towed in with electrical problems. Kevin called with some question marks because they weren't sure and they were backed up. By the next day, they determined it was a battery and I was More

by BBRITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad our team at Dirito Brothers Walnut Creek Volkswagen could help diagnose and fix the battery issue promptly. Thank you for your patience and trust, Bob.

April 13, 2025

Sean does a great job, always straightforward and helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. More

by BLUTZ990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your thoughts. We’re glad you appreciate the way Dirito Brothers Walnut Creek Volkswagen does business and look forward to assisting with any future needs.