Dirito Brothers Walnut Creek Volkswagen - Service Center

Car service I’m very pleased that some staff wore PPE while engaging with clients,it did not take for us to wait a long time to wait as it was stated. I’m very pleased that some staff wore PPE while engaging with clients,it did not take for us to wait a long time to wait as it was stated. More

Rearview Camera I was very disappointed in the fact that I had a 2015 VW Beetle and in the first year the rearview camera failed. It was replaced and then in October I was very disappointed in the fact that I had a 2015 VW Beetle and in the first year the rearview camera failed. It was replaced and then in October 2019 the camera failed again. I was told by the dealer that there were no cameras in the US and would have to be ordered from Germany. They would call me in a couple of weeks to let me know the ETA. I had to call the dealer several times asking about when the camera would be delivered so I could have it installed in my car. I waited almost 7 months and the camera never arrived. In January I was told by the dealer to call Toyota directly. I did this and explained to them what was going on and they said they would check into it and get back to me. All they did was check back with your dealership every 2 weeks and then call me and tell me there was still no ETA. I finally got tired of waiting and got rid of the car and got a different car (not a Volkswagen). This was totally unacceptable. One person from the dealer told me I was not the only customer who had this problem. I loved the Beetle but could not put up with not having a rearview camera for more than half a year!! More

Everyone was friendly and it was a smooth experience. No problem with the workers. Would have given 5 stars if the pricing was lower. $500 for a basic minimum maintenance is outrageous. problem with the workers. Would have given 5 stars if the pricing was lower. $500 for a basic minimum maintenance is outrageous. More

Everyone was so nice and easy to work with. I will Everyone was so nice and easy to work with. I will definitely be returning if I have another issue with my car. Awesome dealership, when I am ready Everyone was so nice and easy to work with. I will definitely be returning if I have another issue with my car. Awesome dealership, when I am ready to buy another car I would like to work with walnutcreek Volkswagen. More

Dirito’s has been servicing my Volkswagens since 1998. During that time I have received great service. Kevin Hubert is a top notch service advisor and a wonderful individual. During that time I have received great service. Kevin Hubert is a top notch service advisor and a wonderful individual. More

Professional and friendly Always courteous and professional. From vehicle drop off to pick up, the service department makes it easy and communicates very quickly any updates or Always courteous and professional. From vehicle drop off to pick up, the service department makes it easy and communicates very quickly any updates or questions. More

Very professional and friendly staff. It was a service for 100 K miles. Friendly atmosphere, detailed information about the service and cost, quickly completed work. staff. It was a service for 100 K miles. Friendly atmosphere, detailed information about the service and cost, quickly completed work. More

Nice, knowledgeable & courteous...This was done during the COVID19 pandemic and even with shorter working hours my car was serviced in a short, but thorough amount of time! the COVID19 pandemic and even with shorter working hours my car was serviced in a short, but thorough amount of time! More

Satisfied Customer This is the second time Kevin took care of my Tiguan. Service center is very clean, efficient and he provides excellent customer service. I am a very This is the second time Kevin took care of my Tiguan. Service center is very clean, efficient and he provides excellent customer service. I am a very satisfied customer and will not have my car serviced anywhere else! More

From arrival to process was a 5 stars service This is my second Passat lease and i am very happy with my car and the swift response regarding service. I must likely buy it at end of lease or perha This is my second Passat lease and i am very happy with my car and the swift response regarding service. I must likely buy it at end of lease or perhaps get a new one. More