Dirito Brothers Walnut Creek Volkswagen - Service Center

Marina was exceptional! I really appreciate her service and sense of urgency. She’s a very pleasant person to interact with! Thank you for the great service. and sense of urgency. She’s a very pleasant person to interact with! Thank you for the great service. More

Efficient and courteous, thank you for all your help on the recall issue. Easy to make an appointment and the work was completed very quickly. the recall issue. Easy to make an appointment and the work was completed very quickly. More

Came in for annual service. Experienced no problems. We prefer to drive from San Francisco rather than having Royal to work on our GTI. It is much easier to get an appointment at Dirito. Additionally, We prefer to drive from San Francisco rather than having Royal to work on our GTI. It is much easier to get an appointment at Dirito. Additionally, I am much more comfortable with the sales and service personnel in the Walnut Creek store. More

Been going there a LONG TIME..NEVER DISAPPOINTED!KEVIN Been going there a LONG TIME.. NEVER DISAPPOINTED! KEVIN IS ALWAYS GREAT NOW MARINA... ALL GREAT , always accommodating and pleasant I can always Been going there a LONG TIME.. NEVER DISAPPOINTED! KEVIN IS ALWAYS GREAT NOW MARINA... ALL GREAT , always accommodating and pleasant I can always count on them More

Excellent but for one small glitch This is an excellent dealership with courteous, highly professional people. I bought car here and have service agreement, which I am happy with. They This is an excellent dealership with courteous, highly professional people. I bought car here and have service agreement, which I am happy with. They have shuttle service and serviced my car for 10K service as well as a safety recall. The only glitch was that no one called to let me know that the car was done, and when I called at 3:45pm to inquire, they informed me the car done so come get it, btw we close in 15 minutes. Since it was a Saturday and I need the car, I immediately went to pick it up. All worked out, but this was a near miss that would have soured the experience. More

Good experience It was fast service for my e-golf. But they do not wash the vehicle or clean. Maybe I was expecting similar to Audi service. It was fast service for my e-golf. But they do not wash the vehicle or clean. Maybe I was expecting similar to Audi service. More

Great service. Danny went over the estimate with me over work to be done with my car. No hidden fees. Great staff. Clean waiting area. work to be done with my car. No hidden fees. Great staff. Clean waiting area. More

I love the services that was made. Marina was kind and professional. Needs to be Improved on acknowledging and welcoming people, not knowing where to go for getting help when entering the building, It w professional. Needs to be Improved on acknowledging and welcoming people, not knowing where to go for getting help when entering the building, It was awkward and unwelcoming. As we were going around my husband and I were looking for another car to buy but no one was around to help us, so we left and came back when the car is done from getting Service, When I was told Marina left they assisted me with another lady(unknown name). I understand if it was busy but I would like it better when It could’ve been explain of what was done to the car, I have to asked for it and I felt rushed to leave. Will not be coming back for anything else. More

Everyone at the dealership is warm, friendly AND helpful. Unlike other dealerships (have 7 cars) we don't wait endlessly for service to call back Unlike other dealerships (have 7 cars) we don't wait endlessly for service to call back More

Fast, friendly and efficient service. Good communication. I appreciated Marina’s personal attention. She texted me with updates and remembered that I was spending time with a friend. I appreciated Marina’s personal attention. She texted me with updates and remembered that I was spending time with a friend. More