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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,147 Reviews
Call Service Center (925) 448-9940

3,147 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 09, 2025

f i f t e e n w o r d m i n i m u m (counts spaced letters as words - feedback for DealerRater) ...but seriously, Sean is literally The Best. More

by chriskostal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team is grateful for your kind words. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 09, 2025

This dealership has always treated our family fairly when it comes to warranty service and the like. They make it as easy as possible. Highly recommended especially Marina. More

by ATPHOTO75
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear our team has been helpful with warranty services for your family. We truly appreciate your recommendation of Dirito Brothers Walnut Creek Volkswagen.

January 07, 2025

Very attentive and courteous staff. Sean was clear, concise, and generally pleasant in his ultimately successful attempts to assist me with my vehicle. More

by nate.robles.15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We're glad our team provided attentive and courteous assistance with your vehicle at Dirito Brothers Walnut Creek Volkswagen. If you need anything in the future, we’re here to help!

January 05, 2025

Excellent adviser Mr. Sean Thomas with excellent service. Provided me with details of work been done on my car and accommodiated me with Lyft transportation and helped. More

by SJALILI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : cole scordelis
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Jan 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you were satisfied with the service and details provided, as well as the Lyft transportation accommodation.

January 05, 2025

One of worst auto service experiences. Had a bad one at Subaru didn’t think could get topped. More

by Toastjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us and I would appreciate the opportunity to learn more about your recent visit to our Service Department. Please reach out to me at your convenience so we can discuss this matter in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

January 05, 2025

Sean was great…clear in his communication, professional, and knowledgeable. No surprises, which is always good. Thank you Sean! More

by barbara.burgel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We're glad our team met your expectations at Dirito Brothers Walnut Creek Volkswagen. Take care.

January 04, 2025

Service appointment was very good. Lyft a huge bonus as well. Scheduling was very easy. More

by jeff@intertelsys.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We're glad the service and Lyft made your visit at Dirito Brothers Walnut Creek Volkswagen convenient, and that scheduling was a breeze!

January 03, 2025

Marina is very committed to providing extra customer service. She is timely, professional and the reason we keep coming to Dirito. More

by JONCAMPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're really glad our team could help make your experience pleasant at Dirito Brothers Walnut Creek Volkswagen. We look forward to continuing to serve you with dedication and professionalism.

January 02, 2025

Amazing customer service, no long wait for the service. Everything was simple, fast, and easy! More

by courtneycarranza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear your experience with Dirito Brothers Walnut Creek Volkswagen went smoothly. Our team always aims for simplicity and speed.

January 02, 2025

Great service as always. Always helpful and courteous. Got my service scheduled, and completed with minimal effort. More

by davidl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to have met your expectations at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing this with us.

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