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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,179 Reviews

3,179 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 03, 2025

The service was pretty good, efficient and simple. Everything was solved the same day I dropped the vehicle. More

by absn123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found our service efficient and straightforward. Thank you for bringing your vehicle to Dirito Brothers Walnut Creek Volkswagen. Take care!

February 03, 2025

wonderful pleasant to deal with as always, knowledgeable getting me what i needed on my vehicle. deeply appreciate it. thanks Sean More

by MA-001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team provided what you needed for your vehicle. We deeply appreciate the kind words and your support of Dirito Brothers Walnut Creek Volkswagen.

February 02, 2025

Excellent team everyone is so friendly. excellent customer service. They make me feel so comfortable. Love to comeback. More

by JOSEAYALA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. Everyone at Dirito Brothers Walnut Creek Volkswagen appreciates your feedback and looks forward to assisting you with any future needs.

February 01, 2025

Check in process was smooth. Ended up being quicker than initially told which is always a nice surprise. Clean and nice customer waiting area. More

by ambernicolerodoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our Service Team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you enjoyed our waiting area and quicker service.

February 01, 2025

I think I was overcharged for a front plate installation. Don’t mind paying some sort of fee but over $60 for that is a bit absurd and not necessary. More

by CAMINEROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback. I would like the chance to speak with you about your recent experience with our Service Team regarding the cost associated with the installation of a front plate on your vehicle. It would be appreciated if you would contact me at a time that is convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

February 01, 2025

Sean is always helpful when I bring in my car. Let's me know what needs to be done and is great! More

by mikehawth
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback. It's great to hear that our team continues to assist you well at Dirito Brothers Walnut Creek Volkswagen.

January 31, 2025

Great Service, appreciated not being "up-sold" when just getting a recall taken care of. More

by pauljbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you were satisfied with the recall service. Wishing you safe travels.

January 30, 2025

Kevin was great to work with. But they could not look at the electrical issues on the day I brought the car in. More

by heatherfontanilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your review. We are pleased to know that our Service Team was great to work with. If we can assist you further, please reach out to us at Dirito Brothers Walnut Creek Volkswagen.

January 30, 2025

The entire team has been very friendly & helping. I was even offered water/ coffee while I was waiting! More

by debasish111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear our team made your visit comfortable and provided refreshments. Take care, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 28, 2025

Friendly, highly knowledgeable, outstanding service! It's been absolutely pleasure being served at Dirito Brothers dealership at Walnut Creek! More

by waltsquo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We wish you well.

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