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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,184 Reviews

3,184 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 06, 2020

Routine Vehicle Service Easy to schedule the appointment and the staff takes care of the rest. They are all so friendly and make you comfortable on drop off and pick up. T More

by HappyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, we appreciate the feedback!

February 05, 2020

Great! As always the service was great! The staff is friendly and informative. It's wonderful that VW tracks recall and warranties for me, in this case, it w More

by erin.ej.jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review Erin!

February 04, 2020

This was my first visit to the service center, after the Hilltop VW center closed. I think the process was efficient, but the service entrance could have been more clear as where to enter. My service adviso More

by TERRYMLEAKE
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Terry, we appreciate the feedback!

February 04, 2020

service i believe if dealers want a 5 star for service they should go above and beyond just changing oil and checking systems, maybe wash and detail car? vacu More

by lloyd Dobler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input Lloyd, it's good to hear where we can improve our services for our customers.

February 03, 2020

Great Job Excellent service and workmanship. Danny was courteous and great to work with. I don't really need more than twenty five words to explain how great D More

by TAPNFOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Danny provided you with stellar service!

February 01, 2020

Great staff/ Very friendly and knowledgable Had a great service experience and then went over to sales and bought a car! Very easy and salespeople were friendly and helpful and very real. We alw More

by jah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your vehicles at our service department and sales department, we certainly appreciate your business!

February 01, 2020

Volkswagen Atlas Service I brought my car in for service and everything was completely in a timely and professional manner. Tim was welcoming and explained everything that wa More

by MollyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know Tim provided you with excellent service!

February 01, 2020

Very clean dealership. Very helpful personnel. Shows concern for customers. I will be returning to the dealership in the future. I will be recommending this dealership to friends and family. More

by JESSEBEACH
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review and recommendation Jesse!

February 01, 2020

Marina was a wonderful person and caring person for our conc Great, Great, GREAT, GREAT, GREAT, great, great, great, great, GrEaT, gReAt, taerg, TAERG, tAeRg, Great, great great, Great, GREAT, taerg, great, tae More

by TOM@ACMEBIRDSEED.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! I'm glad you had a great experience Tom!

February 01, 2020

Thank you so much Dirito VW for helping me fix my car when I was in a real bind late in a Friday. Called them up, part was in stock, and they had it installed two hours later. Thanks to Kevin and team, I More

by ANGELA.MARINO
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could get you back on the road quickly Angela, thank you for the terrific review!

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