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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,125 Reviews

3,125 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 10, 2020

Personaized and Caring Didn't think I could get better service than Kevin, who's always been great. Shannon is amazing; best customer service ever. I feel like I can really More

by MARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Mark, thank you for trusting us with your business!

January 09, 2020

Service Representative was honest, courteous and professional. The repair process was explained in detail. Repairs were made and my vehicle was delivered on time. I will be definitely return as a r More

by DANIEL.ORDONIO
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us a chance to earn your business Daniel!

January 08, 2020

Quick and knowledgeable I took my 2012 Jetta in to get a microswitch replaced as part of a recall. Danny and team were really fast and did a great job. Thanks! More

by INDUMANIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your recall service went quickly and smoothly, thank you!

January 08, 2020

Very nice people working to make my experience a very good one. Keep up the good work!I recommend Dirito brothers highly thank you Mike More

by MICHAELOLFF
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Michael, we appreciate your business and recommendation!

January 06, 2020

Everyone was great, friendly and efficient. My car was ready on time and the work was done,super job, I will always come to Dorito Brothers More

by DKMAZAROFF
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the five star review!

January 05, 2020

Great Service I have brought my Tiguan here for every service. This was the 40,000 mile service. Danny was great at getting me in and out. The service to drive m More

by Julie W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your Tiguan Julie, we appreciate your business!

January 04, 2020

Great service Dirito again provided me with great service. The car was delivered on time and with the work done as promised. Expedient shuttle too. I would definit More

by PGSETO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill - shuttle driver, Danny Keen
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star and recommendation!

January 04, 2020

Simple and easy process Thank you Marina for demonstrating professionalism and kindness. Also I appreciate the shuttle services. I was able to get to and from work without an More

by SHANEEPRIMUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we could make your experience here efficient and seamless, thank you!

January 03, 2020

10,000 mile service Everyone very courteous and helpful from greeting to getting service started to checking out. Work done promptly and explained in full. Shuttle drive More

by LDMYERS68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 08, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know about your experience at our Service Department!

January 03, 2020

Business as usual - Excellence in Service Came in for an oil change and repair of the lighter sockets. Tim recommended we go with the 90,000 service. I agreed. I appreciate the recommendat More

by nje3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The cashiers! I am having a senior moment about theiur names!! They were great too!!, Diego Soto, Tim Luong
Jan 08, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you had such a pleasant experience here at Dirito Brothers Service department!

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