Dirito Brothers Walnut Creek Volkswagen - Service Center

Great Service The service experience is top-notch. Everyone in the service department is friendly and efficient. They notify you when it is complete and the vehic The service experience is top-notch. Everyone in the service department is friendly and efficient. They notify you when it is complete and the vehicle is ready when you get there. More

Very professional. Courteous Perfect. Everyone was professional and courteous. Cost efficient. Clean. Good location. Nice people. I always recommend. Merry Christmas I lol forwa Perfect. Everyone was professional and courteous. Cost efficient. Clean. Good location. Nice people. I always recommend. Merry Christmas I lol forward to my next service appointment. Ron Dirito eats pizza with a fork More

Best CarDealership I have bought VW's for the past 12 years. Sales people are nice not pushy, I usually see the Dirito brothers siting at their desks and open to comment I have bought VW's for the past 12 years. Sales people are nice not pushy, I usually see the Dirito brothers siting at their desks and open to comments from customers and the service department os wonderful- friendly, helpful, professional and always ready to explain things thoroughly. Next time i need a car I an definately going back. More

Excellent, efficient, prompt I was able to schedule my Jetta Park/Recall for the time I wanted, was greeted promptly by the garage agent, and finished the process with Kevin, alwa I was able to schedule my Jetta Park/Recall for the time I wanted, was greeted promptly by the garage agent, and finished the process with Kevin, always a comforting presence in Service. I was offered a ride home but didn't need it. Kevin texted me when the replacement was completed. More

Got the job done and didn’t waste my time Made an appointment to get my oil changed for that morning. They took my car in. Changed the oil and was done before noon on a Saturday. Kudos. Made an appointment to get my oil changed for that morning. They took my car in. Changed the oil and was done before noon on a Saturday. Kudos. More

80K Service - was an expensive one. My service advisor did a great job of qualifying the work for me; so that I could understand the dollar amount. I very much appreciate it. The timin My service advisor did a great job of qualifying the work for me; so that I could understand the dollar amount. I very much appreciate it. The timing of processing the paperwork was a little slow, but otherwise, no complaints on my part. It’s important for me to know what I’m buying and Danny addressed that. More

Great service I just returned for my 30K service, which was rather last minute, but with the great on-line booking tool, it was a snap. Great service with my servic I just returned for my 30K service, which was rather last minute, but with the great on-line booking tool, it was a snap. Great service with my service rep, Maria! Car was done on-time. She also had good recommendations. I was actually just shy of 30K on my 2014 Jetta (which I bought from Doritio Bros), and needed oil change - oil light came on. With her recommendation, we just did the 30K, to save trip and money. Love Dorito Bros. I stop by to see Ron Simi to say hi. He sold me my Jetta, and he was great to work with two years ago. As I"ve written before on your surveys and on Yelp, you are the only dealer that I've taken my car to for all service. Your whole team ROCKS!! More

Warranty Repair Took my Golf Sportwagen to Dirito Brothers Walnut Creek for warranty water pump replacement. They handled the job nicely. Everything was good. Fu Took my Golf Sportwagen to Dirito Brothers Walnut Creek for warranty water pump replacement. They handled the job nicely. Everything was good. Further, I can't say enough about the wonderful job that Marina Felix did in keeping me apprised of the status of things, friendly and efficient handling of my repair and just the overall representation of Dirito Brothers Volkswagen. She is outstanding. More

Excellent Service I love bring my vehicle to Dirito Brothers. The service is always excellent. I definitely appreciate all the information provided and the quick turn, I love bring my vehicle to Dirito Brothers. The service is always excellent. I definitely appreciate all the information provided and the quick turn, even when I do not schedule an appointment. More

Friendly Professionals This was my first visit to Dirito Brothers. I was greeted as soon as I drove in, and was immediately seated with Marina, the professional responsible This was my first visit to Dirito Brothers. I was greeted as soon as I drove in, and was immediately seated with Marina, the professional responsible for ensuring that my recall service was completed. Marina was wonderful. She explained what would be done, and also asked about other needs, or requests I might have. I also like the fact that Dirito Brothers values clients' time. This is exemplified in their policy of minimal waiting time between drop-off and providing transportation to your place of work (within specific limits). If their shuttle is out for more than 35 minutes, Dirito provides alternative transportation for clients. I have never experienced this at another dealership. I don't recall the names of the other employees with whom I interacted, but I do know that this is the best VW dealership I've had in years. I'll definitely be back. More