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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 19, 2019

First car maintenance check up Marina was super helpful and informative and answered all of my questions. She also gave me many options and was accommodating and good with communica More

by VC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the terrific review and five stars VC!

December 18, 2019

Great and friendly service. Dirito Bro’s. Service was wonderful to work with. Marina kept in contact with me and kept me updated throughout the few days they had our vehicle. She More

by MSMACAULAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here Ms Macaulay!

December 18, 2019

Great customer service Would recommend this dealership Friendly people .Clean environment nice what’s the fruit waiting room great condiments Clean bathrooms fast service g More

by LAW2936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for sharing your experience!

December 17, 2019

Service Customer service is always very good. Tim was very helpful and quick. I always come here to get my car serviced and I’m never disappointed More

by kelliea.king
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Kelliea!

December 16, 2019

Happy customer Excellent service all around! My car was done within the anticipated timeframe. Shuttle ride was great. Check-in and -our processes were smooth. My ca More

by jfliksteen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, Rose, Cesar , Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear everything went so smoothly, thank you!

December 16, 2019

Quick and Easy Service Visit My recent service at Dirito Brothers was incredibly easy, and they got me out even more quickly than they said they would. I bring my car here every t More

by brian.alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us a chance to earn your business and for the awesome review!

December 16, 2019

Quick, Easy, Polite, but. I enjoyed the quick and punctual service I had done recently at Dirito Brothers and our Service person was very polite and arrange the shuttle to take More

by david.kavanaugh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Remember
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, it's good to know what we are doing right and where we can improve our services for our customers.

December 16, 2019

Amazing Danny & the rest of the VW team have been amazing- absolute life savers. They’ve always been extremely helpful, fast, efficient and trustworthy. I fee More

by Ena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen , Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this amazing review, we really appreciate your business!

December 15, 2019

Excellence Every aspect of our experience, from the time I called to make the appointment for the recall service to the moment we drove the car off the the lot w More

by INDUBIOUS.BATTLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : gentleman who logged the car in, lady who took care the paperwork, lady who drove me home, and , of course Kevin.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We can't thank you enough for being a loyal customer over the years and for trusting us with your business, please accept our sincerest gratitude for sharing your story about your experiences at Dirito Brothers Volkswagen.

December 14, 2019

Friendly and efficient They explained everything up front and were accommodating to my schedule. Everyone was very professional and courteous. Communication regarding servic More

by cee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad everything was efficient and that details were communicated to you in a timely manner!

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